http://www.pymnts.com/home/ http://www.pymnts.com/archive/four-times-more-consumers-consider-mobile-payments-safer-than-credit-cards-20111213005368/#PageComment_80817 Is it the same company???

Payment One, San Jose, California Complaints & Reviews - Telephone Fraud


Comments

Sort by: Date | Rating










15th of Sep, 2009 by Angrier Consumer

0 Votes














This company needs to be investigated before they change names again and skip town. The only reason why they haven't been caught is that not enough people catch what's on their bills, and they keep using aliases.

One month after we fought with Qwest to remove charges from PaymentOne, we get charges on our bill from another "company" thebillingresource.com. Same amount $34.95 and nearly the same phone number. 1-888-296-8079 vs 1-888-296-8076

The first time PaymentOne used a fake company called NetOpus, with fake charges that no one ever authorized. There is no record anywhere of NetOpus.net ever rendering services, and there is little evidence that that company even existed. Now it's a different name, but the same "parent" company, PaymentOne.

Don't let them fool you. Call both #888 numbers and even though the recorded message is slightly different, the live operator will still answer to both company names. SCAM.





12th of Dec, 2009 by Malchiodi

0 Votes














We've been dealing with this PaymentOne Corp scam, too, through AT & T third-party billing. Unfortunately, I trusted AT& T and assumed that the first and second payments I made to AT & T had to do with our cellular phone replacements. Which, of course, shouldn't have been the case since the wireless is a separate bill. When I caught it in November, I complained to an AT&T customer service rep who said the charge would be "reversed" but that PaymentOne might bill us directly. "Fine, " I thought, "since I wouldn't pay anything to PaymentOne anyway as we have no connection with them." But this month, the new AT&T bill lists that unpaid PaymentOne charge of November as "Over Due" and includes an additional $40.75 from PaymentOne. We are on the National Do Not Call list since 2003. PaymentOne argues that they contacted us by phone and we agreed to their "directory" service. This is simply false. We routinely hang up on callers who are soliciting or tell them we're on the Do Not Call List before hanging up. Nor do we ever participate in any surveys over the phone; others say that they got charged monthly after participating in what they believed was an innocuous survey. I've read horror stories online of others trying to deal directly with PaymentOne. I've written letters of complaint to the CPUC and other agencies. I've also read that one PaymentOne founding executive is a former VP of Customer Service from AT&T. It's likely this is a major corporate scam comparable to the fraud perpetrated on ENRON investors. It is an ill-conceived law that permits a public utility company to charge on behalf of a third-party monthly payments just on the submission by that third party of a name, address and phone number. I've read other accounts by victims of being played falsified recordings that PaymentOne purports are recordings of the customer requesting their services. These white collar criminals need to be brought to justice and put behind bars. Since when did this country hand over to big, monopoly corporations the legal right to scam ordinary citizens? We worry that AT&T will cut our land line services over this. You might say switch to another phone company. But AT&T owns our DSL lines even though we pay for ISP DSL services to a small, independent company that we like better because of its honest and helpful tech support. Our ISP has told us that if we disconnect from AT&T our residential phone service we will lose our DSL connection. That's another legal sticky wicket where the government is not monitoring or is turning a blind eye to violations of FCC rulings. My next step is to send a letter to the CEO, Chairman and President of AT&T with copies sent to PaymentOne, the CPUC, our California Attorney General, Govenor, state senator, and local congressional house rep, and the White House, etc. But I won't hold my breath. Obviously, legal criminal minds are running the show and passing legislation that's very bad for ordinary, law-abiding citizens and wonderful for white coller criminal minds that see the opportunity to make billions (which they are in fact making) with their tap into the honey pot of a typical household bill. We've signed a retainer with an attorney preparing a class action case against PaymentOne and AT&T. I hope it leads to a federal case that will end up putting all these executive-criminals in federal prison for decades. -Fairfield, CA





24th of Dec, 2009 by A. Malchiodi

0 Votes














Follow Up from A. Malchiodi: On Monday, Dec. 14, 2009, we sent via registered mail letters to the three top AT&T executives at the Dallas headquarters. We also sent via registered mail copies of the letter to AT&T, with cover letters, to the CEO of PaymentOne, various politicians who are supposed to represent us, the US and CA Attorney Generals, and a few news organizations urging them to look into this scam. Since PaymentOne is headquartered not far from our home, the got the mail right away. The very next day, they called our home but my husband wouldn't pick up after seeing the caller ID for two reasons: we have not legal business relationship with PaymentOne and we've read the reports of the fabricated voice recordings. A few days later, AT&T called and over three days in two phone conversations, AT&T credited our account for the erroneous payments to PaymentOne and promised to block our line from third party charges. PaymentOne made a couple of more phone call attempts and finally was forced to write us. We received a letter from Boris Gutierrez, Consumer Relations Manager, claiming no connection to Directory Services Group (their client on whose behalf they said they billed us) and included a CD with a wave file that was a complete fabrication. It has an extremely fast- talking salesperson (clearly reading quickly from a script and probably used over and over again for the scam that others have reported hearing) getting confirmation from my husband for a business arrangement. It is a conversation that NEVER took place in real life. It is a complete fraud. If there is anyone with a justice department or employed by a reputable news organization who had the sophisticated equipment that can analyze the wave file an prove our assertions of fraud, we would love to hear from you. Upon confirmation of your identity, we would provide you with the file that's on the cd. These scoundrels must be prosecuted to the full extent of the law and should spend years behind bars. It is no longer "buyer beware", our new technology (that has been all too quickly embraced by lawmakers) has made us all lambs to be led to slaughter, e.g. an indefinite term of time business contract, through monthly phone bills, no longer requires a written contract or signature from the customer. A (fabricated) voice agreement is sufficient to tap anyone in the USA with a monthly bill for something they never heard of or wanted.





22nd of Jan, 2010 by Justiceforeveryone99

0 Votes














I had the same thing happen to me. I had to call AT&T to reverse the charges and Payment One and told them to never charge my phone number for "Online Enterpreneur" ISP service. This is criminal I told the Payment One Representative, how could they work for a criminal organization. The Payment One rep gave me a cancellation confirmation number, I told her I don't want to see any more bills from their company appearing on my phone bill. Be very careful, Payment One listed this $19.99 charge as a monthly fee for dial up internet. This people are dishonest, why would I purchase a dial up service when on the same AT&T Bill I have a DSL pro service. Let's start a class action lawsuit against this fraudsters.





29th of Jan, 2010 by 4 seasons areamom

0 Votes














On our AT&T bill was a charge from PaymentOne Corp. for $15.84. We had never heard of the company until our bill came. We called AT&T & they said they were acting on behalf of PaymentOne. We called PaymentOne & they told us someone using my email authorized their service. Not true! PaymentOne says they will send us a check for 14 something, but not the taxes AT&T charged. Scam!





27th of Feb, 2010 by slevine

0 Votes














We also are regularly ripped off by PaymentOne Corp., because the worst part is, IT IS A MONTHLY CHARGE!

We have to go through hell and report them EVERY MONTH!

FCC are you listening? Shut these scammers down! NOW! We pay you our hard earned tax dollars, now do your damned job. Shut down PaymentOne and all of their henchmen NOW!

Or is it time to do a personnel housecleaning at the FCC just as in Congress? Not a problem, we'll be happy to make it so.





7th of Jun, 2010 by pat_cat

0 Votes














The same thing happened to me. I was told by AT&T customer service that they have every right to put third party bills on the AT&T bill.
I think the real question should be:
What law allows utilities to put charges on your telephone bill without any paperwork (or authoriztion) whatsoever?
If there is law, who created it???
I am awaiting a return call from CPUC public advisors office to try to discover the answer to this question.





30th of Dec, 2010 by kapadokya0_0

0 Votes














Same thing happend my company also.They been charge $34.95 evry month.I just fined out and i call and They give me 2 months refund.Best things to do check phone bill every months.I think Verizon also helping them.They should not be charge any penny with out Authorized signature.I will change soon ASAP verizon
I think Verizon also partner with them make money with this froud.This is my apenion...This is looks all over the USA. FCC need to wake up and smell the coffe.





30th of Dec, 2010 by kapadokya0_0

0 Votes














also if you saw any charges from secure direct inc you can call them at 1866 395 92 29 and they can return charges back to you what happend is i called them and they told me that someone authorized them to charge me 39.95 even this peron doesnt work for my company and i dont know this person if you go after the charges you can get back them as a credit the are the biggest steff ever.





30th of Dec, 2010 by pat_cat

0 Votes














An update to my post ... our government is at it again, apparently it is perfectly legal to do this - charge to your phone number. I put in a complaint with the public utilities commission here in California and also to the FCC in D.C. That gets a response real fast from AT&T and I am happy to report that they have not charged me any more in the following months.





31st of Jan, 2011 by ArielMorganThornton

0 Votes














This is ridiculous. I'm a 17 year old girl and my mother was very upset and stressed over this random bill. She was charged $19.99 from "Extreme Biz" with a 2. 00 fee. We are a single income home. My mother is diabetic and has been suffering certain complications from it. We're not doing very well financially. It disgusts me that these people are trying to steal money from her and other people. She might've paid it if I hadn't told her. What can I personally do to help destroy these terrible people? Also, she's called and Payment One has agreed to send a check in the mail. Has anyone else done the same and recieved their check? It's really shitty that she's still stuck paying taxes on it.





11th of Feb, 2011 by car wash girl

0 Votes














Same story here, I now have a $130.00 charge on my at&t statement every month because of these crooks!!!Payment One are rip off artists!!!Still waiting for "MY CHECK"!!! Now I have to pay interest and taxes every month due to this charge, , , I'm not paying this charge or fee because I didn't authorize this. CLASS ACTION LAW SUIT!!! Count me in.





27th of Jun, 2011 by JimboXXX

0 Votes














I too just discovered a $53.00 fraudulent charge on my Frontier Bill for our alarm line from PaymentOne. The billing was suppose to be on behalf of Comp-U-Support located at 500 Trinity Ln, Apt 17202, St Petersburg. We have never heard of this company, and would never bill to our alarm line!
I contacted Frontier and they have removed the charge and blocked my account from any third party charges.





20th of Jul, 2011 by PaymentOne

0 Votes














PaymentOne is a billing aggregator which provides billing services to hundreds of merchant companies.

If you are being billed by PaymentOne and have questions about the charge(s) and are not able to reach our merchant, please contact PaymentOne directly.

Contact PaymentOne Consumer Relations Department by email at Consumerhelp@paymentone.com or by calling us at 1-866-262-3591
[Mon-Fri 8AM-4:30PM PST]





30th of Jul, 2011 by Jonathan Koerth, Esq.

0 Votes














I am a consumer fraud and class action attorney. I am interested in hearing more information about PaymentOne and potentially unlawful phone bill charges. Please comment below or email me at jkoerth@creditfraudlaw.com
creditfraudlaw.com





22nd of Aug, 2011 by RJ Hammer

0 Votes














I am an AT&T Customer. I contacted AT&T and requested they process as Recourse Charge against Paymentone; I then requested that all 3rd Party charges be blocked. Paymentone, or Virtual-Data-Secure, or whoever lied to claim this payment, needs to be shot, hung, stabbed, or all three.





15th of Sep, 2011 by NickTheGreek

0 Votes














I am a Frontier customer in Rochester, NY. I received bills from PaymentOne for$19.99 on behalf of "Pathway Profits". I probably paid several months worth of these charges before I really paid attention to my bill.
When I phoned Frontier to ask what these charges were, they initially told me to contact PaymentOne, directly. I replied that I would no longer accept any 3rd party billing on my phone bill and that I wanted a "third party block" on my account. They immediately did this for me and removed the charge from my current bill. I plan on filing complaints to the NYS Attorney General's Office. PaymentOne is supporting a scam and so is the telephone company.





7th of Oct, 2011 by CathyE

0 Votes














10/7 AT&T Customer-had 3rd party charge of $39.95 show up on my bill from ALLONLINE.COM LLC with a web address of wwwpaymentone.com --AT&T advised me to threaten them with BBB complaint telling me that they are famous for fraud by calling and asking to verify your business information so they can record you saying "Yes". After listening to Jason from their company say my name after every couple of words he spoke I told just cancel me and refund the 39.95 or I will report to the BBB. He finally gave me a cancellation #. He told me they we providing us with SEO services by listing us under a couple of local listing companies. That was a joke because I have already done that about a month ago and no one else handles the advertising other than me. He told me he would still list us for free with his company but could not tell me what the name would be under ...what a joke...I told him take me out of the free listing we wanted nothing to do with his company what ever name they go by. I called AT&T and put a Third Party Block on and they are sending the bogus charges back to ALLONLINE.COM LLC. There is no charge for the third party block. What a scam.





10th of Oct, 2011 by PaymentOne Consumer Relations

0 Votes














To whom it may concern,

PaymentOne is a billing aggregator which provides billing services to hundreds of merchant companies. If you received charges from PaymentOne on behalf of our merchant, 800AllOnline.com on your telephone statement and were unable to resolve this with them. We would like the opportunity to handle this for you, so please contact PaymentOne Consumer Relations Department by email at Consumerhelp@paymentone.com or by calling us at 1-866-262-3591 .
[Mon-Fri 8AM-4:30PM PST

Wed, 14 Dec 2011 10:27:49 -0600 Louis Bianchin http://www.pymnts.com/archive/four-times-more-consumers-consider-mobile-payments-safer-than-credit-cards-20111213005368/#PageComment_80817