Alegeus Introduces Industry-First Voice-Activated Intelligent Assistant for Consumer Driven Healthcare

Leading consumer directed healthcare (CDH) solution provider Alegeus
has announced the availability of ‘Emma’, the CDH industry’s first
voice-activated intelligent assistant. The solution enables users of the
Alegeus mobile application to leverage voice commands to receive
information about their benefit accounts. Like other ‘virtual assistant’
solutions, such as Apple’s Siri or Amazon’s Alexa, Emma provides an
almost effortless consumer experience, helping them to better understand
how to use their accounts and how to get better value for their
healthcare dollars.

The introduction of Emma is an especially significant innovation in
today’s healthcare landscape given the current fluency level of
healthcare consumers. Research affirms that many consumers still don’t
fully understand account-based benefit programs – even those that are
already enrolled in them. In fact, according to Alegeus research, only
50% of flexible spending account (FSA) enrollees and 30% of health
savings account (HSA) enrollees can pass a basic proficiency quiz.

“The move to a more consumer driven healthcare system represents a
paradigm shift for consumers, leaving many struggling to comprehend and
manage their increased financial responsibilities,” said Steven
Auerbach, Alegeus CEO. “At Alegeus, we constantly look for ways to
better empower consumers and are thrilled to introduce the first
intelligent assistant for CDH benefits, which will provide our customers
with constant education and support at their fingertips.”

Emma can be asked various questions about the full range of
tax-advantaged benefit accounts, including FSAs, HSAs, HRAs, limited
purpose FSAs, dependent care FSAs, and commuter accounts, such as:

  • How much is my account balance?
  • What are my most recent five transactions?
  • How does my account work?
  • What is the annual contribution limit?
  • What expenses are covered?
  • Can I change my election amount?
  • Do I need to keep receipts?
  • What if I don’t use all of my funds?
  • What happens if I leave my employer?

But, it’s not all serious business either; Emma is not without a sense
of humor. From ‘knock knock’ jokes about HIPAA to tongue-in-cheek
commentary about the complexity of medical billing or to sharing
personal details about her virtual healthcare needs, Emma is programmed
to poke light-hearted fun at some of the ironies and foibles of today’s
healthcare system.

For clients already using Alegeus mobile application capabilities, Emma
is available today.

About Alegeus
Alegeus is the market leader in consumer
directed healthcare (CDH) solutions, offering the industry’s most
comprehensive platform for the administration of healthcare benefit
accounts (including FSAs, HSAs, HRAs, wellness incentive, dependent
care, and commuter accounts), the industry’s most widely-used benefit
debit card, and powerful engagement solutions to help consumers maximize
savings and optimize spending for their healthcare. Over 300 clients –
including health insurance plans, third party administrators and
financial institutions – leverage Alegeus’ deep expertise and proven
technology to administer benefit accounts for more than 30 million
members and process more than $9.1 billion in consumer healthcare
payments annually. As the healthcare and benefit markets continue to
evolve, Alegeus delivers solutions that enable clients to evolve their
service offerings, operate their businesses more efficiently, and focus
on their customers. The company is headquartered in Waltham, MA with
operations in Orlando, FL and Milwaukee, WI.

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