Erie Community Credit Union Transforms Branch Operations with Help of Cummins Allison

Cummins
Allison
, the leading innovator and provider of coin, currency and
check processing technology as well as ATMs, today announced that Erie
Community Credit Union, located in Erie, Pennsylvania, has added ATMs
and self-service coin machines from Cummins Allison to transform branch
operations and better serve members.

“We’re in the midst of a transformation in order to modernize both our
core system and physical branch locations to better serve members’
needs,” said Brian Palotas, chief operating officer, Erie Community
Credit Union. “It is important that I got the best deal without
sacrificing product quality from my equipment. That’s what I got from
Cummins Allison,” he said.

A critical aspect of member service

Erie Community Credit Union’s largest customer, Erie Insurance was in
need of a coin machine to support their employees who bring in spare
change for one of its largest fund-raising initiatives. After research,
the Money
Machine ® 2
self-service coin counter was selected.

“The final decision actually came down to the user-friendliness. Ongoing
maintenance issues with previous machines, such as replacing the coin
collection bags, were difficult to handle. The Cummins Allison
self-service coin counters are very simple for our staff to operate and
manage,” said Palotas.

“Offering self-service coin-counting machines at all of our branches is
important to us because of the clientele we serve,” said Palotas.
“Credit unions are about serving the underbanked and that means giving
them all the avenues that they need to succeed financially. If their
only means of saving money is a coffee can full of loose, change why
would I want to deny them that service?”

Expanding services with new ATMs

Based on their positive experience with the self-service coin counters
and level of service, Erie Community Credit Union selected a full
service drive-up
and dispense-only
model
ATM to expand service to its members. In addition to the
traditional ATM services, the H34ND ATM in use at the Erie Insurance
private branch also sells stamps – a service that has been met with
great excitement by Erie Insurance employees.

“Credit unions need technologies that enable a superior member
experience and we are committed to providing the highest quality
products and services to support how credit unions handle transactions
in the branch,” said Bob Gibson, vice president, branch operations,
Cummins Allison.

For more information on Cummins Allison’s full suite of branch
automation solutions visit: www.cumminsallison.com/go/automation.

About Erie Community Credit Union

Originally established as Erie Insurance Exchange Credit Union in 1956,
Erie Community Credit Union expanded its membership base and changed its
name after merging with Zurn Federal Credit Union and GTE Federal Credit
Union in 2004.

Today, Erie Community Credit Union serves approximately 16,000 members,
manages around $112 million in assets and operates three public
branches. The credit union still maintains strong ties to Erie Insurance
and even supports a private branch in the Erie Insurance headquarters
building.

About Cummins Allison

Cummins Allison is the leading innovator and provider of check, currency
and coin handling solutions, as well as full-function ATMs. Our
world-class sales and service network includes hundreds of local
representatives in more than 50 offices in North America, 6 wholly-owned
subsidiaries and is represented in more than 70 countries around the
world. For more information about our award-winning solutions, visit www.cumminsallison.com.

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