In this exclusive NEXTcast interview, Evans speaks with Vytas Kisielius, CEO of Collections Marketing Center. Debt collection is often met with many emotions which, through human interaction, can slow down the collection process. Vytas and his team have launched a platform that incorporates Interactive Voice Response (IVR) to revolutionize the traditional collection process and help lenders increase customer retention and more effectively collect payments.
As the U.S. economy regains it’s balance, the unemployment battle is still being fought. Lenders are going to have to become more creative and flexible to deal with customers who are unable to repay them. The CMC platform allows the collection process to become individualized to fit the needs of each customer. What was once a disjointed, disconnected process is now offered as a single dialogue, self-service method of collection.
Listen to this exclusive NEXTcast interview to find out what’s next with Collections Marketing Center.
Click here to read the transcript of this NEXTcast interview.
Executive Bio: Vytas serves as Chief Executive Officer of the Collections Marketing Center (CMC), a pioneering adaptive collections services company that leverages the intersection of best technology and operational delivery to provide clients the ability to deploy completely synchronized collections offers, contacts, and treatments. The company’s managed services solution is helping a rapidly growing number of top lenders across credit card, real estate, student, and installment loan products to manage their charged off, delinquent, and pre-delinquent portfolio operations.
Vytas spent the first 10 years of his career with IBM in various sales and product development management roles; was President and COO of Health Information Technology, Inc.; was the SVP for Sky Alland Marketing, where he also served as CEO for The Data Group; and was VP/General Manager of Americas Operations for Frontec AMT. Most recently, Vytas co-founded Adeptra, Inc. in 2000 and was responsible for growing the automated messaging company in the US and the UK.
Vytas holds an AB in Economics from Princeton University and an MBA from the Harvard Business School. He has taught graduate courses in Marketing at Johns Hopkins, and is a regular presenter at industry conferences and seminars. He serves on the board of Nursing & Home Care, Inc. and lives in Wilton, CT.