Consumer Insights

Consumer Insights
Consumer Sentiment ‘Remarkably Steady’ for Fourth Consecutive Month
April 12, 2024

Consumer sentiment remained essentially unchanged in April, as it has been since the beginning of the year. While the figure inched down 1.9% from March, it remained “remarkably steady” within a 2.5 index point range and under the 5-point change that is considered to be...

Consumer Insights
55% of U.S. Shoppers Prefer Buying Groceries From Large Merchants
April 10, 2024

In the recently-released “2024 Global Digital Shopping Index: SMB Edition,” PYMNTS Intelligence found most consumers today expect digital innovations when they shop. This expectation in practice often translates into a preference for bigger stores because they have the size and scale to innovate. But the report...

Consumer Insights
Consumer Anxiety Over Debt Highest Since Pandemic  
April 09, 2024

The latest data from the Federal Reserve Bank of New York reveals that consumer concerns about inflation are holding steady, but their anxieties over debt are on the rise.   The Fed’s March Survey of Consumer Expectations, which was released this week, found that for the third month running,...

Consumer Insights
Consumers Want to Buy Retail Products via a Super App
April 08, 2024

The majority of consumers in the United States and Australia want the option to buy retail products online from a single, unified platform that spans a range of their day-to-day routines, PYMNTS Intelligence research finds. By the Numbers The PYMNTS Intelligence study “Consumer Interest in...

Consumer Insights
Wage Growth May Not Rescue Paycheck-to-Paycheck Economy
April 05, 2024

Wages are increasing.  The unemployment rate’s lower.  The U.S. economy added more jobs in March than had been expected. And yet, it all may not be enough to offset the pressures confronting consumers living paycheck to paycheck.  As reported Friday (April 5), and per data...

Consumer Insights
Nearly 41% of UK Consumers Are Considered ‘Digital Enthusiasts’ 
April 05, 2024

In compiling the “U.K. Edition of the 2024 Global Digital Shopping Index,” PYMNTS Intelligence found that when compared to consumers in other regions, U.K. consumers are highly receptive to digitally-enhanced shopping features. The report found that by strategically integrating digital tools to support both online...

Consumer Insights
Cash-Strapped Consumers Splurge on Streaming Services
April 04, 2024

When consumers facing financial pressures carve out room in their budgets to treat themselves, PYMNTS Intelligence research reveals, it is often to enjoy their favorite movies and series. By the Numbers The “The Nonessential Spending Deep Dive Edition” of the “New Reality Check: The Paycheck-to-Paycheck Report”...

Consumer Insights
Many Retailers Fall Short of Consumers’ Loyalty Program Expectations
April 03, 2024

As retailers look to meet consumers’ growing digital expectations, loyalty programs may remain a sticking point, PYMNTS Intelligence research suggests. By the Numbers The PYMNTS Intelligence study, “2024 Global Digital Shopping Index: U.S. Edition,” created in collaboration with Visa Acceptance Solutions, draws from a survey of...

Consumer Insights
Consumers Are Spending More, but 6 in 10 Check the Price Tag First
April 02, 2024

As reported last week, data from the Bureau of Economic Analysis confirms February consumer spending was up, a trend some analysts believe could influence the Fed’s decision to lower interest rates later this year. That consumers are spending more — despite ongoing signs of creeping inflation and stalled...