News

Retail
Foot Locker’s Stock Plunges 34% as It Battles ‘Still-Tough Consumer Backdrop’
August 23, 2023

Foot Locker shares plunged 34% at the release of second-quarter earnings on Wednesday (Aug. 23) as the company faces a challenging retail environment and struggles to meet sales expectations. The athletic footwear and apparel retailer reported a loss of $5 million, compared to a profit...

Retail
Sephora Helps Kohl’s Drive a 90% Increase in Beauty Sales
August 23, 2023

Beauty remains a winning category for Kohl’s, mainly due to its shop-in-shop experience with Sephora.   While in its second quarter, Kohl’s saw a 4.8% decline in net sales and a 5% decrease in comparable sales, their store sales segment outperformed the company’s overall performance, remaining flat...

Investments
SpyCloud Secures $110 Million Funding to Strengthen Digital Identity Protection
August 23, 2023

SpyCloud has secured $110 million in a growth round of funding to expand globally and enhance its authentication bypass prevention solutions, further fortifying digital identities against cyber threats. The funding round was led by Riverwood Capital. The identity analytics solution provider’s automated prevention tools fight back...

Loyalty & Rewards
Fast-Casual Chains Turn Their Loyalty Focus to the in-Restaurant Experience
August 23, 2023

As restaurants continue to seek out ways to combat declining traffic, fast-casual chains including Sweetgreen, Noodles & Company and Panera Bread are taking their loyalty efforts beyond the digital sphere into their brick-and-mortar restaurants. Sweetgreen, a health-focused fast-casual concept with more than 200 restaurants, shared on its most recent earnings call that, to...

Retail
Seasonal Trends and a Recall Prompt Drop in Peloton Subscriptions 
August 23, 2023

The state of recalls. That’s what it feels like with Peloton, as on Wednesday (Aug. 23) the company reported a loss that exceeded expectations and a reduction in new quarterly subscribers. The fitness company cited the recall of its bike seat post and seasonal patterns...

Artificial Intelligence
Twilio Unveils AI Tools for Customer Engagement Platform
August 23, 2023

Twilio has introduced new artificial intelligence (AI) tools for its customer engagement platform. The new CustomerAI lineup includes both predictive and generative AI tools that aim to revolutionize customer understanding and drive personalized interactions, the company said in a Wednesday (Aug. 23) press release. “Today we are announcing...

Delivery
Carvana Adds Indiana to Its Same-Day Delivery Roster
August 23, 2023

Online used-car platform Carvana says it has added same-day delivery to a second state. First rolled out in Arizona, the service is now also available for customers in Indiana, the company announced Wednesday (Aug. 23), letting them receive their new vehicle the same day they order it.  “Dozens of...

eCommerce
Giant Food Closes Three eCommerce Facilities as Grocers Rethink Fulfillment
August 23, 2023

As merchants look for ways to improve the margins of online grocery, Giant Food is backpedaling, reportedly closing three delivery fulfillment centers to find a better model. Grocery store chain Giant Food, the Landover, Maryland-based Ahold Delhaize subsidiary spanning 165 stores in the DMV region and Delaware, is...

Banking
Citi Streamlines Retail Offering as Personal Banking Income Grows 11%
August 23, 2023

Citi has introduced a series of new offerings designed to streamline its retail banking business. The new services, announced Wednesday (Aug. 23), come weeks after the banking giant reported a jump in revenue from its personal banking business. Among these services is something called “Relationship Tiers,” which Citi...