Quick-service restaurants (QSRs) are increasingly integrating voice artificial intelligence (AI) into the ordering process, but PYMNTS Intelligence shows most consumers believe it will be a long time before the technology can provide a better experience than interacting with a human. By the Numbers The PYMNTS...
The term “friendly fraud” sounds like an oxymoron, but in truth, there’s nothing friendly about it. It’s what happens when a consumer purposely makes a purchase and then disputes the legitimate charge. And as PYMNTS reporting and research found, it’s a multi-billion-dollar problem that affects...
Today in data, while banking fraud is on the rise, security professionals worry fraudsters have better tech than they do. Data $5.8B: Amount lost to fraud in 2021, a 70% increase from the year before 65%: Share of security professionals who say the tech to...
Today in data, new research shows a number of merchants making it easier for consumers to hold onto their subscriptions. Data 87%: Share of food and beverage subscription providers offering multiple plans to initial subscribers 79%: Portion of consumers who have a retail membership, subscription...
Today in data, costs for things such as cars and food continue to rise, as does the number of people struggling to pay their bills. Data $45,844: Average transaction price for a new car in June, the highest on record 11%: Increase in food prices...
Today in data, new research shows that living paycheck to paycheck is the most common lifestyle in the United States. Data <$50,000: Income bracket that is most likely to be living paycheck to paycheck 58%: Percentage of Americans living paycheck to paycheck in May, up...
Today in data, cryptocurrency markets continue to lose value, while the number of crypto users at one of America’s biggest banks drops by more than half. Data $991B: Value of cryptocurrency, down from $3 trillion in November $11.8B: Assets held by crypto exchange Celsius in...
Today in data, as inflation continues to rise, consumers begin to ease spending on major purchases. Data $8.4B: Amount of auto loans reported by J.P. Morgan Chase, down from $11.2 billion one year ago 5.4M: Decline in sales of existing homes between April and May...
Today in data, research shows that as the pandemic subsides, the telehealth trend it helped fuel is still very much alive. Data 51.9M: Increase in Medicare telehealth visits between 2019 and 2020 70%: Number of employers planning to embrace telehealth as part of their overall...
