Exploring the European Mobile Retail Experience

What do Europeans consumers want from a mobilized retail experience? How does the mobile payment landscape differ from country to country?

For these answers and more, PYMNTS.com turned to CellPoint Mobile CEO Kristian Gjerding. CellPoint Mobile is one of Europe’s fastest growing providers of mobile infrastructure solution and services.

In this exclusive NEXTcast interview, recorded at the National Retail Federation’s 100th Annual Convention and Expo, Kristian discusses why mobile ticketing has ignited in Europe and compares the continent’s NFC landscape to the one in the United States.

Interview with Kristian Gjerding, CEO of CellPoint Mobile

Kristian Demonstrates CellPoint Mobile’s Next-Generation Mobile Shopping Platform

Bio

Kristian Gjerding, CEO: As CEO of CellPoint Mobile, Mr. Gjerding has been responsible for heading up the companyʼs groundbreaking Mobile Enterprise Framework (MEF) which allows businesses to quickly and efficiently mobilize business processes and services. One of two founders of CellPoint Mobile, Mr. Gjerdingʼs leadership is a direct result of his depth of experience in the mainframe and mobile industries. Under Mr. Gjerdingʼs guidance, CellPoint Mobile has also developed a suite of turnkey products enabling brands to engage in customer interaction, acquisition, and retention programs and to utilize mobile phones for conducting payment transactions. Mr. Gjerding has been instrumental in CellPointʼs ability to offer new and emerging brands the opportunity to create a focused mobile-based dialogue with their consumers. CellPoint Mobile has helped numerous blue-chip brands interact and grow their customer base without having to invest significant costs in their own back-end infrastructure.

Prior to his current position, Mr. Gjerding was working in the worldʼs largest mobile markets as a senior executive at CellPoint Connect. He was instrumental in growing the companyʼs mobile unit, CellPoint Mobile, which became an independent entity in 2006. Mr. Gjerding was also the visionary behind Orion Information Services, and as co-founder, he raised the startupʼs four million (USD) in seed funding in 2002. During his tenure with Orion, he was responsible for managing the company and establishing Orionʼs US operations. Mr. Gjerding sold Orion in 2005.

Mr. Gjerding spent over twenty years in the mainframe business. His vast experience building divisions and companies in the technology and wireless industries includes several years on assignments in Hong Kong, the US, and the UK, with companies that include StorageTek, Sun Microsystems, Amdahl and Network Appliance. His international experience includes leading sales and business development efforts and cultivating senior relationships.


 

National Retail Federation’s 100th Annual Convention & Expo

 

Sunday, Jan. 9

1) Using Mobile Payments to Increase the Base of Contactable Customers (9 a.m.)

The Golden Rule of mCommerce  

Astounding Figures on the Growth of Mobile Banking

 

 

Why Mobile Could Be the Ultimate Cross-Channel Marketing Tool

What Consumers Want Out of Retailers’ Mobile Apps

90% of Consumers Would Pay for Mobile Payment Options

 

2) Target and ConAgra Foods on Converting Social Media Activity into Sales (10 a.m.)

3) First Data’s Security Panel Offers Tips for Protecting Your Business (11:30 a.m.)

4) IBM on How to Capitalize on the Smarter Consumer (1:45 p.m.)

5) SAP Examines Precision Retailing and the Mobilized Consumer (3 p.m.)

Monday, Jan. 10

1) Deloitte VP Offers Suggestions for Harnessing Power of Technology in Retail (10:30 a.m.)

2) Macy’s, Tesco and Food Lion Executives Analyze Evolving Retail Landscape (11:45 a.m.)

3) Why Bankers Might Not Be Fond of the Tesco Credit Card (12:15 p.m.)

4) Greetings from the Floor at NRF! (1:45 p.m.)

5) Social Commerce: Is It Worth the Effort? (2:45 p.m.)

6) iPad Retail Apps: Thumbs Up or Thumbs Down (3:15 p.m.)

7) Steve Madden and Golfsmith’s Biggest mCommerce Mistakes of 2010 (4:30 p.m.)

8) Merchants’ Perspective on Formulating an mCommerce Strategy (4:45 p.m.)

9) Introducing the 3D Fitting Room (5 p.m.)

10) Google ‘Locates’ New Multichannel Shopping Feature (5:30 p.m.)

NRF Final Thoughts: Looking Ahead to the Next 100 Years in Retail