TSYS Releases 2011 Research Results Regarding Consumer Debit Behavior

The payments industry continues to undergo significant changes – particularly relating to debit products. We’ve all read about the changes some financial institutions have already made to their free checking offerings and debit rewards programs. Additional changes to checking account and debit card programs are likely. TSYS believes that the results of its “2011 Consumer Debit Research” study will provide additional data points for issuers to use as they continue to evaluate debit and retail depository product offering and fee schedule changes.

TSYS partnered with Mercator Advisory Group, a leading research and consulting firm dedicated to the payments industry, to undertake this two-part primary research project. The project was designed to obtain both quantitative and qualitative information on consumer payment preferences, attitudes and opinions on debit cards. The first phase, an online survey, was the quantitative segment. The second phase, the qualitative segment, consisted of in-person consumer focus groups. In addition to validating current debit consumer behaviors, we also wanted to provide actionable information on potential future payment behaviors. In both phases, we also gained insight into consumer interest regarding current and potential future debit features and functionality.

Some of the key findings in “2011 Consumer Debit Research” report are

  • Debit cards are the preferred payment type, especially among younger consumers.
  •  

  • Desire for real time management of DDA account balances drives younger debit card users toward mobile and online tools.
  •  

  • Some price changes – more than others – will be received negatively.
  •  

  • Introducing additional fees may spur a change in payment behavior.
  •  

Please click here to register for and receive your free copy to the “2011 Consumer Debit Research” report.

Related: New Research on Consumer Debit Behavior Revealed by TSYS


About Mercator Advisory Group

Mercator Advisory Group is the leading, independent research and advisory services firm exclusively focused on the payments and banking industries. We deliver pragmatic and timely research and advice designed to help our clients uncover the most lucrative opportunities to maximize revenue growth and contain costs. Our clients range from the world’s largest payment issuers, acquirers, processors, merchants and associations to leading technology providers and investors.

About TSYS

TSYS (NYSE: TSS) is reshaping a new era in digital commerce, connecting consumers, merchants, financial institutions, businesses and governments. Through unmatched customer service and industry insight, TSYS creates a better experience for buyers and sellers, supporting cross-border payments in more than 85 countries. Offering merchant payment-acceptance solutions as well as services in credit, debit, prepaid, mobile, chip, healthcare, installments, money transfer and more, TSYS makes it possible for those in the global marketplace to conduct safe and secure electronic transactions with trust and convenience.

TSYS’ headquarters are located in Columbus, Georgia, with local offices spread across the Americas, EMEA and Asia-Pacific. TSYS provides services to more than half of the top 20 international banks. For more information, please visit us at www.tsys.com.