- Briefing Room
- Consumer Engagement
- Commerce 3.0
Wells Fargo & Company (NYSE:WFC) announced today that just two years after introducing an e-receipt option at its ATMs, customers have used the service more than 100 million times. Wells Fargo Online Banking customers have the choice to either have an ATM receipt sent to an Online Banking inbox or to a designated personal e-mail account. Twelve percent of all receipt eligible transactions result in an e-receipt today. Wells Fargo was the first bank to offer this service to its customers.
“We are thrilled that customers have embraced the e-receipt option, and to be extending this choice into our stores,” said Alicia Moore, head of Wells Fargo ATM Banking. “We’ve heard from many that they enjoy the convenience and appreciate the ability to cut down on paper use. Plus, as more customers manage their finances online, e-receipts are a great way to keep track of their transactions.”
To increase the choices available to customers, an e-receipt option is now offered for teller transactions in Wells Fargo locations across the country.
“We want to thank all the customers who have chosen to receive e-receipts and encourage others to make the switch,” said Mary Wenzel, head of Environmental Affairs. “Together, our everyday actions can make a difference. Already, our customers have avoided the use of over 20,000 rolls of receipt paper which could stretch from San Francisco to Perth, Australia – nearly 8,000 miles away. At the current pace of e-receipt selection our customers are saving nearly 100 receipts a minute. Bringing this option into our stores can only increase paper conservation.”
E-receipts offer customers a convenient option to keep track of their transaction receipts in one place. When customers visit the inbox they designated to have the e-receipt sent, they see an e-mail message from Wells Fargo Online titled, “Your Wells Fargo Receipt.” The e-mail message includes an electronic version of the receipt. When at a Wells Fargo ATM, customers can set e-receipts as their preferred way to receive their ATM receipts making the transaction quicker and more convenient.
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a nationwide, diversified, community-based financial services company with $1.3 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 9,000 stores, 12,000 ATMs, the Internet (wellsfargo.com), and has offices in more than 35 countries to support the bank’s customers who conduct business in the global economy. With approximately 265,000 full-time equivalent team members, Wells Fargo serves one in three households in United States. Wells Fargo & Company was ranked No. 26 on Fortune’s 2012 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy all our customers’ financial needs and help them succeed financially.