Today at Mobile World Congress, Cellebrite,
the leading provider of mobile data transfer and mobile forensic
solutions, announced that it has been selected to deliver the Cellebrite
Touch mobile phone diagnostics solution to MetroPCS
stores. The solution is the first of its kind in North America,
providing agents with the ability to quickly “detect and correct” mobile
phone issues in the store as part of a suite of applications designed to
optimize wireless retail operations.
“Consumers demand rapid resolution when issues arise with their mobile
devices and MetroPCS is committed to providing the best service as
quickly as possible,” said Doug Glen, senior vice president, corporate
development, MetroPCS. “Arming our in-store agents with the appropriate
tools, like the Cellebrite Touch diagnostic solution, helps agents
quickly identify and address common problems and gives customers the
best overall in-store and mobile experience.”
The Cellebrite Touch diagnostics solution enables the immediate
identification and resolution of simple mobile device faults in retail
stores by existing retail agents. Previously, mobile phone diagnostics
involved a time and resource consuming work cycle that required faulty
mobile phones to be sent to an off-site repair center. Now, using the
Cellebrite Touch’s automated diagnostics capability, in-store agents can
run an automatic diagnostic process on any supported device that is
suspected to be faulty. The solution provides real-time analysis of
device, memory, storage and network information, as well as CPU and RAM
performance. The diagnostics application can also update devices with
the latest firmware.
Jim Grady, CEO, Cellebrite USA commented: “With a significant reduction
in No Fault Found devices during our initial rollout, and industry
statistics indicating that returns can cost retailers as much as $100
per device, we expect that our diagnostics solution will allow wireless
retailers to significantly lower the costs associated with unnecessary
repairs and exchanges."
Cellebrite’s diagnostics capabilities address 11 of the most common
issues faced by mobile phone users including:
The Cellebrite Touch diagnostics solution is delivered as part of an
integrated suite of applications that optimize wireless retail
operations to increase revenue, boost margins, and improve customer
satisfaction. With support for more than 5,000 models and all major
mobile operating systems, the Cellebrite Touch delivers the industry’s
fastest phone-to-phone content transfer, back-up, and restore, a fully
automated phone trade-in program out of the box, application content and
delivery at the point of sale, and robust diagnostics in a single,
integrated solution. To learn more about Cellebrite Touch and its
diagnostics capabilities please visit www.cellebrite.com/retail-products.
Founded in 1999, Cellebrite is a global company known for its
technological breakthroughs in the cellular industry. The pioneers in
mobile phone-to-phone content transfer, today Cellebrite provides a
complete range of solutions for the mobile retail industry such as phone
to phone content transfer, backup & restore, diagnostics and application
and content delivery at the point of sale.
Cellebrite is the exclusive provider of POS data transfer to more than
150 wireless carriers worldwide including Verizon Wireless, AT&T,
Sprint/Nextel, T-Mobile, O2, Radio Shack, Orange, Vodafone and many more.
Cellebrite is a wholly-owned subsidiary of the Sun Corporation, a listed
Japanese company (6736/JQ).