The PYMNTS.com SMB Technology Adoption Index

The PYMNTS.com SMB Technology Adoption IndexTM

SMB TECHNOLOGY ADOPTION INDEXTM

The SMB Technology Adoption Index is a quarterly report, the market leader for integrated accounting, payroll and payment systems, and PYMNTS.com, the premier source of news and commentary on innovation in payments. The Index looks at business and technology trends impacting U.S. small and medium businesses.

KEY FINDINGS INCLUDE:

While the average SMB says they are moderate users of technology, just 13 percent are willing to jump on the innovation bandwagon.

80 percent of smaller merchants still cannot accept mobile wallets like Apple Pay or Android Pay.

SMBs embrace innovation when enough customers ask them to. 31 percent of merchants in face-to-face environments and 26 percent of merchants in remote environments have adopted new payment technology because their customers want them to.

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INDEX LIBRARY

q3 2016

53%

of SMBs do not accept EMV-enabled credit and debit cards.
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q2 2016

47%

accept EMV cards.

q1 2016

6.0

SMBs RANK THEIR TECHNOLOGY USE FOR PAYMENT FROM A LITTLE (0) TO A LOT (10).
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q4 2015

42%

WORRY ABOUT PAYMENT SECURITY.
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