consumer insights

Tired of Cutbacks, Shoppers Demand Affordable Luxuries From Mass-Market Retailers
Tired of Cutbacks, Shoppers Demand Affordable Luxuries From Mass-Market Retailers
April 17, 2024  |  Retail

After years of being conservative in their spending in response to ongoing economic challenges, shoppers are looking for ways that they can feel more indulgent...

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National Banks’ Reign Over Primary Credit Cards Dropped to 68% 
National Banks’ Reign Over Primary Credit Cards Dropped to 68% 
April 17, 2024  |  Credit Cards

When it comes to issuing credit cards, national banks continue to dominate the field, and — thanks to their massive scale, extensive customer base and...

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High-Earning Consumers Prefer Luxury Experiences Over Things
High-Earning Consumers Prefer Luxury Experiences Over Things
April 16, 2024  |  Consumer Insights

When it comes to living large, big earners like to splurge on making memories more so than on, say, a new handbag, PYMNTS Intelligence research...

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46% of Instant Payment Skeptics Want Bank Info Hidden
46% of Instant Payment Skeptics Want Bank Info Hidden
April 16, 2024  |  Faster Payments

Whether it’s employee earnings, Social Security payments, tax refunds, insurance claim payouts, investment distributions or something else, most U.S. consumers now receive some type of...

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Consumers Unsure Whether to Trust Luxury eCommerce Platforms
Consumers Unsure Whether to Trust Luxury eCommerce Platforms
April 15, 2024  |  Retail

Luxury shoppers may be willing to shell out quite a lot online for high-quality products, but only if they can trust that they are getting...

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Retail Personalization Is About More Than Just Sending Offers
Retail Personalization Is About More Than Just Sending Offers
April 15, 2024  |  Retail

As merchants look to set their offerings apart to win shoppers’ loyalty, personalization is key. That means more than just using artificial intelligence (AI) to...

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JPMorgan Card Chargeoffs Rise as Dimon Warns on Inflation
JPMorgan Card Chargeoffs Rise as Dimon Warns on Inflation
April 12, 2024  |  Earnings

Consumers are still spending, but JPMorgan CEO Jamie Dimon, in remarks accompanying the banking giant’s latest earnings Friday (April 12), detailed concerns over inflation’s impact. And...

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Consumer Sentiment ‘Remarkably Steady’ for Fourth Consecutive Month
Consumer Sentiment ‘Remarkably Steady’ for Fourth Consecutive Month
April 12, 2024  |  Consumer Insights

Consumer sentiment remained essentially unchanged in April, as it has been since the beginning of the year. While the figure inched down 1.9% from March,...

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55% of U.S. Shoppers Prefer Buying Groceries From Large Merchants
55% of U.S. Shoppers Prefer Buying Groceries From Large Merchants
April 10, 2024  |  Consumer Insights

In the recently-released “2024 Global Digital Shopping Index: SMB Edition,” PYMNTS Intelligence found most consumers today expect digital innovations when they shop. This expectation in practice...

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