Amid the impacts of the coronavirus pandemic, Forrester forecasts that global retail sales this year will drop by an average of 9.6 percent around the...
Forrester finds that a significant number of FIs in the U.K. are optimistic about open banking’s ability to cut costs and foster better client experiences. Meanwhile,...
Chatbots are everywhere these days and are hot topics of conversation among retailers. Learning how to best leverage this relatively new interactive revenue option with...
The retail industry is in the midst of an evolution in the way it does business. Thanks to connected technology, consumers’ expectations on the retail...
Expense management professionals must deal with a deluge of information amid time constraints. Chris Juneau, vice president of Concur’s global distribution segment, weighs in on...