As merchants look to set their offerings apart to win shoppers’ loyalty, personalization is key. That means more than just using artificial intelligence (AI) to...
Loyalty programs have long served as a cornerstone for businesses seeking to cultivate lasting relationships with their customers. With the ongoing evolution of mobile technology...
As the rise of direct-to-consumer (D2C) enables more personalized experiences than ever, both in terms of the shopping journey and the products themselves, Lids’ co-founder is...
In an era where customer loyalty is as fleeting as the latest trend, artificial intelligence (AI) is emerging as a potential game-changer, empowering businesses to...
Making chatbots for commerce could get easier thanks to a partnership between Amazon and Dashbot. Dashbot, a leading provider of conversational analytics tools, recently announced integration with...
Google has begun rolling out a feature that gives shoppers more personalized results. As the search giant announced in a Wednesday (March 27) blog entry, the...
Amid ongoing consumer belt-tightening, The RealReal is seeing personalized messaging go a long way toward incentivizing spending. John Koryl, CEO of the luxury resale marketplace, shared...
Chipotle Mexican Grill is targeting its messaging based on digital data from its loyalty members, as across the restaurant industry, leading players are competing to...
Jill Moser, SVP Offers, Loyalty at Mastercard, told Karen Webster that we’re entering a new age of hyper-personalization, where context is critical. Loyalty programs, of...