With so many retailers hustling to capture the digital shift, it’s easy to let the details suffer. Unanswered customer complaints is one common example, particularly...
As the recent Care.com news shows, taking care now can save headaches, and perhaps irreparable reputational damage, later on. Sage advice for online marketplaces, especially...
On Tuesday (March 21), the ridesharing startup held a press conference with reporters to help address much of the negative press the company has experienced....
Though considered a rare figure, Bill Gurley, who heads a venture capital firm that has a 20 percent stake in Uber, may be just what...
The best corporate reputation for a U.S. company doesn’t belong to Apple, Google, Disney or even Amazon (who took that honor last year). According to...