shopping

How consumers find what they want to buy and buy it in a world that is no longer defined by a physical place but what a consumer wants to buy and how she wants to buy it. Connected devices and the integration of payments into this now digital-led shopping journey is creating new ways for merchants and consumers to interact and disrupting traditional retail business models.
Microsoft-Backed Tutch Brings In-Store Digital Platform to US Market
Microsoft-Backed Tutch Brings In-Store Digital Platform to US Market
March 28, 2024  |  Retail

Tutch has appointed Microsoft veteran Greg Jones as its CEO as it expands into the U.S. market. The company, which is backed by Microsoft and already operates in...

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New Report: To Compete, Small Businesses Must Sharpen Use of Digital Shopping Features
New Report: To Compete, Small Businesses Must Sharpen Use of Digital Shopping Features
March 28, 2024  |  VISA

Consumers increasingly want digital innovation no matter where they shop. Industry giants typically hold an edge in providing more digital shopping features because of their...

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Retailers Set Sights on High-Income Shoppers’ Generous Fashion Budgets
Retailers Set Sights on High-Income Shoppers’ Generous Fashion Budgets
March 27, 2024  |  Retail

As retailers look to drive loyalty with high-income consumers, apparel and accessories emerge as a key point of entry for winning the biggest earners. The...

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Retailers Reduce Reliance on Shopping Centers Even as Gen Z Loves Malls
Retailers Reduce Reliance on Shopping Centers Even as Gen Z Loves Malls
March 25, 2024  |  Retail

Amid ongoing uncertainty, retailers are scaling back their reliance on in-mall locations, even as the new generation of shoppers flocks to these shopping centers. On...

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Shoppers Still Buying New Clothes Despite Budget Pressures
Shoppers Still Buying New Clothes Despite Budget Pressures
March 22, 2024  |  Retail

As consumers’ budgetary pressures prompt many to cut back on nonessential purchases, PYMNTS Intelligence research finds that shoppers still splurge on the clothing they want....

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Visa: Behind-the-Scenes Collaboration Needed to Create eCommerce ‘Magic’ for Small Businesses
Visa: Behind-the-Scenes Collaboration Needed to Create eCommerce ‘Magic’ for Small Businesses
March 21, 2024  |  SMBs

On the face of it, eCommerce has all the hallmarks of magic, especially for small to medium-sized businesses. Imagine: You’re out to lunch with a...

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Merchants Leverage Split-Pay Plans to Drive Spending With High-Income Shoppers
Merchants Leverage Split-Pay Plans to Drive Spending With High-Income Shoppers
March 20, 2024  |  Consumer Insights

As brands and retailers look for ways to win the spending of their highest-value customers, PYMNTS Intelligence research found that installment plans linked to bank-issued...

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Mind the Gap: Hiding Digital Features Costs UK Merchants Sales
Mind the Gap: Hiding Digital Features Costs UK Merchants Sales
March 20, 2024  |  VISA

Integrating online features and in-store shopping is reshaping the shopping experience in the U.K. However, more than one-quarter of U.K. merchants don’t offer the digital...

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DoorDash Says Consumers’ Instant Demand Now Includes Beauty Products
DoorDash Says Consumers’ Instant Demand Now Includes Beauty Products
March 18, 2024  |  Retail

As DoorDash aims to shift its focus from just restaurant delivery to on-demand fulfillment overall, the aggregator is expanding its beauty selection to drive adoption...

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