[…] In a recent feature for PYMNTS, US Head of Risk at Forter Doriel Abrahams estimated that “approximately 15% of returns are fraudulent,” or represent system abuse. Abrahams also highlights schemes involving empty box returns or resale of items after receiving refunds. Given that retail returns in the US in 2023 alone totaled $744 billion, that's a financial impact of $111.6 billion annually for US merchants. […]