CALL CENTER COMMERCE
archives
NOVEMBER 2018
$400M
price paid by MAXIMUS to
acquire General Dynamics
IT’s U.S. citizen contact
center operations
SEPTEMBER 2018
$1
average cost per minute for a live telephone agent call, compared to $0.10 per minute for IVR
JULY 2018
61.6%
share of collection agencies that do not, and do not plan to, collect convenience fees
MAY 2018
12.63%
anticipated CAGR of the interactive voice response system market through 2021