Call Center Commerce Tracker Archives

CALL CENTER COMMERCE

price paid by MAXIMUS to
acquire General Dynamics
IT’s U.S. citizen contact
center operations

average cost per minute for a live telephone agent call, compared to $0.10 per minute for IVR

share of collection agencies that do not, and do not plan to, collect convenience fees

anticipated CAGR of the interactive voice response system market through 2021

projected global call center market growth through 2022

of consumers prefer voice-based communication when asking for help

size of call center software market as of the end of 2016