Call Center Commerce Tracker Archives

[vc_row content_placement=”middle” parallax=”content-moving”][vc_column][vc_custom_heading text=”CALL CENTER COMMERCE” font_container=”tag:h2|text_align:left|color:%23000000″ use_theme_fonts=”yes”][vc_custom_heading text=”archives” font_container=”tag:h5|text_align:left|color:%23000000″ use_theme_fonts=”yes”][/vc_column][/vc_row][vc_row parallax=”content-moving”][vc_column][vc_row_inner][vc_column_inner width=”1/6″][vc_custom_heading text=”NOVEMBER 2018″ font_container=”tag:h5|text_align:left|color:%23000000″ use_theme_fonts=”yes”][vc_custom_heading text=”$400M” font_container=”tag:h1|text_align:left|color:%23000000″ use_theme_fonts=”yes”][vc_custom_heading text=”price paid by MAXIMUS to
acquire General Dynamics
IT’s U.S. citizen contact
center operations” font_container=”tag:p|font_size:12|text_align:left|color:%23000000″ use_theme_fonts=”yes”][vc_btn title=”download now” style=”outline” color=”black” size=”xs” align=”left” link=”url:https%3A%2F%2Fwww.pymnts.com%2Fcall-center-commerce-november-2018|||”][/vc_column_inner][vc_column_inner width=”1/6″][vc_custom_heading text=”SEPTEMBER 2018″ font_container=”tag:h5|text_align:left|color:%23000000″ use_theme_fonts=”yes”][vc_custom_heading text=”$1″ font_container=”tag:h1|text_align:left|color:%23000000″ use_theme_fonts=”yes”][vc_custom_heading text=”average cost per minute for a live telephone agent call, compared to $0.10 per minute for IVR” font_container=”tag:p|font_size:12|text_align:left|color:%23000000″ use_theme_fonts=”yes”][vc_btn title=”download now” style=”outline” color=”black” size=”xs” align=”left” link=”url:https%3A%2F%2Fwww.pymnts.com%2Fcall-center-commerce-september-2018|||”][/vc_column_inner][vc_column_inner width=”1/6″][vc_custom_heading text=”JULY 2018″ font_container=”tag:h5|text_align:left|color:%23000000″ use_theme_fonts=”yes”][vc_custom_heading text=”61.6%” font_container=”tag:h1|text_align:left|color:%23000000″ use_theme_fonts=”yes”][vc_custom_heading text=”share of collection agencies that do not, and do not plan to, collect convenience fees” font_container=”tag:p|font_size:12|text_align:left|color:%23000000″ use_theme_fonts=”yes”][vc_btn title=”download now” style=”outline” color=”black” size=”xs” align=”left” link=”url:https%3A%2F%2Fwww.pymnts.com%2Fcall-center-commerce-tracker-july-2018|||”][/vc_column_inner][vc_column_inner width=”1/6″][vc_custom_heading text=”MAY 2018″ font_container=”tag:h5|text_align:left|color:%23000000″ use_theme_fonts=”yes”][vc_custom_heading text=”12.63%” font_container=”tag:h1|text_align:left|color:%23000000″ use_theme_fonts=”yes”][vc_custom_heading text=”anticipated CAGR of the interactive voice response system market through 2021″ font_container=”tag:p|font_size:12|text_align:left|color:%23000000″ use_theme_fonts=”yes”][vc_btn title=”download now” style=”outline” color=”black” size=”xs” align=”left” link=”url:https%3A%2F%2Fwww.pymnts.com%2Fcall-center-commerce-tracker-may-2018|||”][/vc_column_inner][vc_column_inner width=”1/6″][vc_custom_heading text=”MARCH 2018″ font_container=”tag:h5|text_align:left|color:%23000000″ use_theme_fonts=”yes”][vc_custom_heading text=”8.54%” font_container=”tag:h1|text_align:left|color:%23000000″ use_theme_fonts=”yes”][vc_custom_heading text=”projected global call center market growth through 2022″ font_container=”tag:p|font_size:12|text_align:left|color:%23000000″ use_theme_fonts=”yes”][vc_btn title=”download now” style=”outline” color=”black” size=”xs” align=”left” link=”url:http%3A%2F%2Fpymnts.fetchapp.com%2Ffiles%2Fc50204fb|||”][/vc_column_inner][vc_column_inner width=”1/6″][vc_custom_heading text=”January 2018″ font_container=”tag:h5|text_align:left|color:%23000000″ use_theme_fonts=”yes”][vc_custom_heading text=”54%” font_container=”tag:h1|text_align:left|color:%23000000″ use_theme_fonts=”yes”][vc_custom_heading text=”of consumers prefer voice-based communication when asking for help” font_container=”tag:p|font_size:12|text_align:left|color:%23000000″ use_theme_fonts=”yes”][vc_btn title=”download now” style=”outline” color=”black” size=”xs” align=”left” link=”url:http%3A%2F%2Fpymnts.fetchapp.com%2Ffiles%2F5d0c6942|||”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column width=”1/6″][vc_custom_heading text=”November 2017″ font_container=”tag:h5|text_align:left|color:%23000000″ use_theme_fonts=”yes”][vc_custom_heading text=”$13.27 B” font_container=”tag:h1|text_align:left|color:%23000000″ use_theme_fonts=”yes”][vc_custom_heading text=”size of call center software market as of the end of 2016″ font_container=”tag:p|font_size:12|text_align:left|color:%23000000″ use_theme_fonts=”yes”][vc_btn title=”download now” style=”outline” color=”black” size=”xs” align=”left” link=”url:http%3A%2F%2Fpymnts.fetchapp.com%2Ffiles%2F763ce307|||”][/vc_column][vc_column width=”1/6″][/vc_column][vc_column width=”1/6″][/vc_column][vc_column width=”1/6″][/vc_column][vc_column width=”1/6″][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row]