What separates the top performing omnireadi merchants from the under performers? Multiple strategies. And one such strategy that is catching the attention of top performing merchants is extending omnichannel features — not just in-store and online — but also on mobile, according to the Q1 2017 PYMNTS OmniReadi Index™,...
Omnichannel has come to hotels. I was traveling for client work this week and, as is usually the case, found myself in a lovely hotel, late at night and hungry. When I got to my room and started hunting around for the room service menu,...
This month’s Vantiv Omnicommerce Tracker highlighted a number of trends but perhaps none more interesting than what innovators are doing to make omnichannel a one-to-one experience. Marcus Robins, SVP of Strategy for Vantiv recently caught up with MPD CEO Karen Webster to offer his insight...
Facebook Messenger for Business has the potential to connect retailers and their customers in a way that could make it one of its most powerful use cases. How? By giving merchants a one-to-one channel in which to “talk” to their customers. This month’s Vantiv Omnicommerce...
Maybe it’s time to start thinking about omnichannel a little differently. When the buzzword was first conceived, omnichannel was used to describe the imperative for retailers to follow the consumer across the physical and mobile/digital channels as they went about their shopping journey. The implications...
Frantic shoppers roaming from store-to-store to find the last gallon of milk in the city before the next major storm hits may become a thing of the past. Record-breaking snowfall are keeping many in the Northeast from venturing out, but omnichannel merchants are keeping consumers...
In 2014, it became clear that consumer shopping norms and habits were being disrupted more than ever before due to the rapid adoption of technologies. Retailers therefore began to actively search for and implement strategies to ensure the future of their businesses. For some, that...
“The consumer has become the point of sale.” At least that’s the perspective of SecureNet CEO Brent Warrington who offered a very pragmatic – and even sobering - view of omnichannel and a merchant’s ability to capitalize on the opportunity. He sat down with MPD...
Understanding consumer preferences, expectations and shopping patterns and mapping those to retailer capabilities is all about having access to data and lots of it. Right? Well, maybe not. Maybe, better data, delivered faster is the ticket to omnicommerce success. This month’s Vantiv Omnicommerce Tracker benchmarks...
