Fraud attacks against banks and credit unions (CUs) are nothing new, but consumers are taking them much more seriously than they used to. A study found that 74% of consumers rate fraud protection as a top-three priority when opening a new financial account, outstripping ease...
Digital banking has become the primary way many members engage with their credit unions. These interactions are typically quicker and more convenient than traveling to a physical branch or an ATM. However, these transactions are also more susceptible to fraud. Criminals can more easily impersonate...
Preferences for the best digital banking experience remain uncertain, leading to tied scores and the presence of both new and returning names in PYMNTS’ Provider Ranking of Digital Banking Apps. As a result, the current Top 10 ranking includes 11 apps. The Top 5 Tying for...
Serena Smith, chief client officer at i2c, told PYMNTS in a recent interview that although digital innovations in banking have come a long way in just a few short years, “There’s still a long way to go.” Much in the way 9/11 forced financial services...
Despite the growing perception that smartphones provide more security online, most banking consumers said they think smartphones and computers are equally secure for several select online financial activities. In the “Consumer Behaviors and Perceived Security Across Devices” report, PYMNTS gathered insights from a survey of...
Turkish FinTech Colendi says it’s set to launch the country’s first digital deposit bank. That announcement came Monday (Aug. 21), after Colendi received approval from the Turkish Banking Regulation and Supervision Agency (BRSA). “As Turkey’s first digital bank, ColendiBank will target growing the platform to reach 50 million customers regionally,...
Starling Bank plans to make its first expansion outside of Europe, moving into the Asia-Pacific (APAC) region. The British neobank has been in talks with an Asian bank about taking its Banking-as-a-Service (BaaS) platform, Engine, into a country in Asia, although it declined to identify the country or Asian...
The financial industry has become more competitive than ever as shifting economic conditions and the pandemic’s lingering effects make digital banking the primary means by which consumers interact with their financial institutions (FIs). More than three-quarters of customer experience leaders in a recent survey said...
Credit unions have long occupied a specific market niche within the financial industry. CUs favor more personalized and member-focused services than their bank counterparts but typically operate on a much smaller scale. This market niche has come under threat in recent years, however, as consumers...
