With trust proving to be a key factor for consumers’ decisions about where they want to spend their money digitally, online merchants are cracking down on fakes. eCommerce giant Amazon, for instance, shared Monday (March 25) in announcing its 2023 Brand Protection Report that it has been...
Returns are a cost of doing business for all merchants. If not handled well, they can present a point of friction, disappointing customers so much that they’re discouraged from shopping with that company again. Fraudsters? They’re gaming the system, sometimes reporting that products did not...
As Walmart and Amazon compete to be consumers’ go-to for fulfilling more of their day-to-day needs digitally, Walmart is adding HVAC services to its website. Bryant Heating and Cooling Systems announced Monday (March 25) a partnership with Walmart such that the retail giant will take HVAC inquiries through its website, directing consumers...
Google has begun rolling out a feature that gives shoppers more personalized results. As the search giant announced in a Wednesday (March 27) blog entry, the service will launch first in the U.S. for shoppers using mobile browsers and the Google app. When those users search...
As online retail subscriptions gain share from physical stores, Chewy is leveraging its Autoship auto-fill program to win customers from its more traditional competitors. The company shared in a letter to shareholders accompanying its fourth quarter and full year fiscal 2023 financial results Wednesday (March 20)...
As direct-to-consumer (D2C) brands look to win customers’ loyalty in an increasingly crowded eCommerce landscape, Grove Collaborative contends that those that can meet more of consumers’ day-to-day needs have a better shot at holding their own against retail giants. Jeff Yurcisin, CEO of the household and personal...
FinTech startup AutoSettle launched a platform to improve the vehicle-buying process in Australia. The platform is the world’s first virtual settlement exchange for cars and offers instant and secure transactions, according to a Wednesday (March 20) news release. “AutoSettle is set to redefine the landscape of vehicle transactions in...
For years, the working relationship between Amazon and FedEx has been a little unpredictable. Once, the two corporate behemoths enjoyed a symbiotic partnership, but in 2019, they drifted apart, eventually cutting ties altogether in what one Amazon executive labeled a “conscious uncoupling at its finest.” ...
FedEx and Amazon reportedly engaged in discussions last year about a potential partnership to handle the increasing volume of eCommerce returns. Although no deal was reached, the talks underscore the shifting dynamics in the parcel delivery industry, The Wall Street Journal (WSJ) reported Monday (March 18). The discussions revolved around...
