Chatbots

Capital One Launches Text-Message Based Assistant Eno

Capital One announced the launch of Eno, a new text message-based assistant that can help customers with a variety of banking and credit card activities.

According to 9to5Mac, the feature is “the first natural language SMS chatbot from a U.S. bank.” Customers can send simple texts to do everything from checking account balances and paying bills to obtaining recent transactions and more.

Once you’ve signed up with your Capital One username and password and received a welcome text from Eno, you can then ask it questions about the account in a conversational way, or by using simple abbreviations. For example, if you want to check your balance, just text “balance please” or even “Bal.”

The program even recognizes certain emojis. Customers can send a “bag of money” for a quick summary of their accounts or a “thumbs up” to confirm a payment. As of now, users cannot send money using Eno, but it is a feature the company is working on for the future.

Eno is available to a small number of Capital One clients, but those interested in using it can join the wait-list on the product’s webpage.

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