Checkout Conversion Index

CHECKOUT CONVERSION

The Checkout Conversion Index™ provides a look at what hurts conversion rates and creates friction in the shopping process — just how much money retailers are leaving on the table due to problems with friction and conversion, and why customers are abandoning their online purchases.

Checkout Conversion - NOVEMBER 2018

Q2 2018 CCI FINDINGS

82.2: Average CCI score of the Top 30 merchants we studied

47.7: Average CCI score of all the merchants we surveyed

145.4 seconds: Average time it takes to check out on an eCommerce site

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