PYMNTS DATA AND ANALYTICS

Coronavirus Studies

Our data and analytics team has developed a number of creative methodologies and frameworks that measure and benchmark the innovation that’s reshaping the payments and commerce ecosystem.

PYMNTS’ COVID-19 Brief Series

PYMNTS issued its first COVID-19 consumer survey on March 23 and has been tracking United States consumers’ changing behaviors and attitudes since, surveying more than 14,000 to date. The Great Reopening: Shifting Preferences edition takes a new approach to their changing behaviors, drawing on a May 23 survey to analyze how their unique concerns are affecting their plans and whether their shifting preferences are likely to shake up their post-pandemic habits. 

We have identified four persona types in our quest to understand consumers’ evolving behavior since the pandemic began. This is what we have learned about their motivations and their post-pandemic plans for shopping, paying and living.

  • Social shifters: consumers who have gone online to make retail purchases, but are most likely to return to physical stores and engage in activities outside their homes
  • Safety shifters: consumers who have embraced digital channels to buy groceries and other products and are more concerned about contracting the virus than other consumers
  • Convenience shifters: consumers who put a premium on speed and convenience and are choosing merchants based on their digital offerings
  • Office shifters: consumers who have shifted to working from home and want to go back to being outdoors and working in office environments

Navigating The COVID-19 Pandemic Series Archive

The Post-Pandemic Reset edition

How The Paycheck-To-Paycheck Economy Is Beginning To Buckle edition

Navigating The COVID-19 Pandemic: Life On Lockdown edition

Navigating The COVID-19 Pandemic: How Consumers Are Reorganizing Their Lives In The Wake Of The Outbreak edition

Main Street On Lockdown Series Archive

Business Recovery edition

Main Street On Lockdown: Reinventing The Road To Recovery edition

Main Street On Lockdown: The COVID-19 Cash Chasm edition

Main Street On Lockdown: How SMBs Are Coping With The Economic Fallout Of COVID-19 edition

The Great Reopening Series Archive

Doubling Down On Digital edition

Tracking Digital's Quantum Leap edition

The Road To A Digital Normal edition

FOR MORE COVID-19 COVERAGE


  • Omnicommerce

    New Report: Helping Retail Treasurers Navigate The Digital D2C Shift

    Large, well-established companies were once seen as relatively insulated from disruptions wrought by Amazon, Netflix and other Silicon Valley giants. This was...

     


  • Cloud Banking

    How One Cloud-Native Business Bank Overcame Its Cloud-Migration Roadblocks

    Businesses and consumers alike are increasingly tapping new digital offerings for their financial needs as the ongoing COVID-19 pandemic shifts banking practices....

     

  • Traditional Events Get Their Digital Debuts
    Traditional Events Get Their Digital Debuts

    Innovation

    The Traditional Events That Are Getting Their Digital Debuts

    In the era of COVID-19, as the world is awaiting a vaccine that will formally bring the pandemic to a close worldwide...

     

  • Why Business Travel's Wings May Be Clipped
    Why Business Travel's Wings May Be Clipped

    Travel Payments

    Why Business Travel's Wings May Be Clipped – Permanently

    For airlines, looking toward the future leads to a longing for the past. And though 2019 was, well, not all that long...