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UK: BT fined by Ofcom failing to provide service for deaf users

By  |  March 18, 2015

British Telecom one of the major telecom providers United Kingdom has been fined an $11,80,000 by British Telecom regulator Ofcom for failing to provide adequate text to speech services for those with hearing or speech impairments after a delay of five months.

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    Ofcom has instructed all landline and mobile phone operators that they have to create a tool that would allow a user to type what they wanted to say and have it spoken in a phone conversation by a human call centre operator. Ofcom wanted this service for the deaf users to be in place by April 18 last year.

     

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