Spanish budget airline Vueling is under investigation by the Italian Competition Authority (AGCM) over concerns regarding the clarity of information provided to customers on hand luggage fees, which appear to differ based on whether tickets are purchased through Vueling’s website or mobile app.
Moreover, the AGCM alleges that Vueling’s pricing practices involve the use of customer profiling based on the device used, which could result in varying ticket prices. These practices, if substantiated, may lead to consumers receiving “incomplete, non-transparent, and omitting information” about how Vueling establishes luggage pricing.
Vueling has responded to these allegations by asserting that its baggage pricing policy is transparent and compliant with regulations. The airline claims not to discriminate between devices or web and app channels and insists that the pricing structure is adequately communicated throughout the booking process. Vueling has expressed its commitment to cooperate closely with Italian authorities to provide all necessary information and address any concerns.
Vueling, headquartered in Barcelona, is a part of the International Airlines Group (IAG), which also owns major airlines like British Airways, Iberia, and Aer Lingus.
This investigation in Italy follows a similar inquiry initiated by Spain’s Ministry of Consumer Affairs in August, which targeted Vueling and other low-cost carriers concerning hand luggage and other fees. These investigations aim to address concerns where the final price paid by consumers often exceeds the initially advertised fare.