Tuesday, September 1st through Thursday, September 3rd, 2020
Daily, 12:00–12:40 PM Eastern Time (US and Canada)

Register FREE -Powering The Digital Shift

PYMNTS.com Presents ...A conversation with Amazon Pay

POWERING THE DIGITAL SHIFT: CONSUMER TRUST

From tiny Main Street shops to the tech giants of Silicon Valley, companies are working fervently to revive and reinvent the economy. With a digital shift clearly dominating post-pandemic commerce, tune in to this three-day series to hear directly from Amazon Pay about new digital priorities, nurturing trust in virtual relationships, and the delicate balance of technology and tenderness that keeps humanity first in ever more digital lives.

PROGRAM SCHEDULE

Tuesday 09/01

12:00-12:40 p.m. ET
Meet the Digital-First Consumer

Shopping habits changed fast when people began fearing COVID-19 was on every POS terminal and in the very air of store aisles. Karen and Amazon Pay's Patrick Gauthier evaluate new digital shopping patterns, with a focus on where consumers are shopping, what they’re buying, and how they’re paying.

Attendees will learn:

  • How to appeal to new consumer personas arising from COVID
  • How to understand shifts in demand among digital-first consumers
  • Payments preferences of this growing segment
  • What shifts will stick – and why?

Karen Webster, CEO at PYMNTS.com

Patrick Gauthier, VP at Amazon Pay

Wednesday 09/02

12:00-12:40 p.m. ET
Commerce is a Conversation

Digital experience means far more than a dazzling app. As basic human compassion became a “product” of many customer service departments during the pandemic, companies are now learning valuable lessons in listening. Commerce has always been a conversation, after all, and digital hasn’t changed that. Karen and Amazon Pay’s Kelly Wenzel probe key decision drivers—like integrity—that help digital-first consumers form trust, preference and loyalty with online merchants.

Attendees will learn:

  • How to make a good digital first impression, and what motivates voice users
  • How to approach conversational commerce as a journey
  • How to enable open and transparent relationships firmly founded on data security

Karen Webster, CEO at PYMNTS.com

Kelly Wenzel, CMO at Amazon Pay

Thursday 09/03

12:00-12:40 p.m. ET
Voice As The Ultimate Touchless Commerce Experience

Distinct new consumer personas arising from the global pandemic all have something in common: they don’t want to touch POS terminals ever again. Karen and Amazon Pay’s Kris Zanuldin dissect digital transformation from the perspective of the newly-minted digital-first consumer, examining intricacies of the “4 COVID Personas” and offering useful insights into embracing the voice-powered touchless future of commerce and payments. Join to hear from Amazon Pay about the intersection of the digital-first consumer and voice commerce.

Attendees will learn:

  • Who’s using voice commerce, and why
  • How voice user skews younger, and how to adapt to their patterns
  • How to turn touchless voice commerce into a new revenue stream

Karen Webster, CEO at PYMNTS.com

Kris Zanuldin, Head of Product at Amazon Pay

Details are subject to change