The PYMNTS.com SMB Technology Adoption Index – SMBs On Payment Technology: What’s In It For Me?

The PYMNTS.com SMB Technology Adoption IndexTM

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SMB TECHNOLOGY ADOPTION INDEXTM

The SMB Technology Adoption Index is a quarterly report released jointly by Sage, the market leader for integrated accounting, payroll and payment systems, and PYMNTS.com, the premier source of news and commentary on innovation in payments. The Index looks at business and technology trends impacting U.S. small and medium businesses.

Key findings include:

  • An overwhelming majority of SMBs say they implemented EMV technology for one of two reasons — either because it is required by a processor or because of safety concerns.
  • While SMBs say their biggest concern is getting paid on time, only 19 percent of them have a completely or very automated invoice process.
  • Mobile pay adoption remains low, as Apple Pay and/or Android Pay are accepted by only 1 percent of SMBs.

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