I've been a Green Dot customer for a couple of years now. At least two instances of loading money through "Bank Load" that never appeared on the card. I called Customer Service at Green Dot, they say to call their banking partner Vespa(??), they say to call Green Dot - total run around. Trying to get to a person is almost impossible. I am now a Serve customer and so far, no problems at all!! I would highly recommend Serve over Green Dot any day.