Digital technology is disrupting every industry – from government and healthcare to retail and banking – and those who succeed are going to be those who embrace this as an opportunity to improve business processes, productivity and enhance the customer experience. Consumers today have more access to information and more choices than ever before. So in order to make a positive impact on customer experience and keep up in this competitive landscape, we have to make it easy for our customers to do business with us. This means improving customer-centric business processes to create a simpler, more efficient customer experience. - Andy Jones, Xerox