Voice As The Ultimate Touchless Commerce Experience

12:00-12:40 p.m. ET

Distinct new consumer personas arising from the global pandemic all have something in common: they don’t want to touch POS terminals ever again. Karen and her guests dissect digital transformation from the perspective of the newly-minted digital-first consumer, examining intricacies of the “4 COVID Personas” and offering useful insights into embracing the voice-powered touchless future of commerce and payments.

Attendees will learn:

  • Who’s using voice commerce, and why
  • How voice user skews younger, and how to adapt to their patterns
  • How to turn touchless voice commerce into a new revenue stream

Karen Webster, CEO at PYMNTS.com

Kris Zanuldin, Head of Product at Amazon Pay