Canada’s favorite donut shop has rolled out its mobile order-ahead function in its mobile app – after what has been an approximately four-month delay.
Digital ordering is a win for everybody. It’s easy for modern consumers, who would rather tap or click to order than talk to someone on the phone. It fuels better sales for restaurants, since customers often take advantage of digital customization options, driving higher ticket prices. Plus, it saves on labor costs.
Thanks to online ordering, every day may truly be TGIF at TGI FridaysGail Seanor, senior director of marketing technology for TGI Fridays, tells PYMNTS how introducing mobile ordering has boosted off-premise sales 30 percent in less than 12 months — and why the company is going app-agnostic in a partnership with Amazon.
Subway is updating its store design to include new digital self-order kiosks, separate food prep areas and a designated pick-up location for kiosk and mobile orders.
Many platforms want a slice of the digital pizza-ordering pie. Few, however, are equipped to dish up the kind of experience consumers demand. Pizza seems like a simple takeout meal from the customer’s end, and that’s how it should be — but it’s not as easy as it looks.
Same-day shopping brick-and-mortar service Curbside announced news of its partnership with Yelp, a move which is likely to help convert sales at a faster rate.
In the age of instant downloads and prime delivery, speed is king. But can small businesses take a run at the throne? Jean-François Noël, CEO of FANS Entertainment and GOLO, a payment service and online ordering platform, respectively, discusses how SMBs can adopt mobile ordering technology, cut wait times and compete with business royalty.
Papa John’s became the first national pizza restaurant chain to enable seamless pizza ordering via Facebook’s new “Start Order” button. But that’s just the beginning of the strategy, CMO Brandon Rhoten told PYMNTS. Rhoten told us why this move was a “no-brainer” and teased a bit about “what’s next.” Details.
Shake Shack’s mobile order-ahead option isn’t just for iPhone users anymore. The burger chain announced that it has teamed up with Olo, a digital ordering provider, and mobile product agency Fuzz to roll out an Android app in the wake of its iOS app’s success.
Over the past few years, retail coffee chain Starbucks has implemented a mobile order-ahead option to expedite service and improve consumer engagement. The goal was to make the ordering process easier, but a new survey has revealed it is not quite working out as intended.
Cowboy Chicken, a Dallas-based chicken chain, is one of the 66 percent of surveyed restaurants that either have installed their own mobile app technology or are considering doing so. The company debuted its app in January in an effort to capture more millennial consumers, according to the company’s president and CEO, Sean Kennedy.
Buffalo Wild Wings, or BW3, the fast-casual sports pub with 22 varieties of chicken wings, is trying to jump back on the bandwagon it jumped off 15 years ago when it abandoned its original counter-service model to become a quick-service, fast-casual chain.
McDonald’s got to have a “fun,” “feel good” moment of its own, as the strength of its performance in Q2 sent stock prices soaring — actually spiking — into record territory.
22 cities – Baskin-Robbins rolled out the retail service, in which customers can place orders online for ice cream and have it delivered in less than an hour.
The latest PYMNTS Mobile Order-Ahead Tracker features news on restaurants around the space expanding their use of mobile order-ahead smart technology to entice new customers and offer improved ordering experiences.