B2B Payments Innovation Readiness

The B2B Payments Innovation Readiness Report, a PYMNTS and American Express collaboration, analyzes the survey responses of 460 small to large businesses to understand how manual processes impact the accounts receivable for businesses across a variety of sectors, including advertising, technology, construction, energy and healthcare. The report further explores how automation can help firms improve their collection cycles and reduce the average days sales outstanding.

Key Findings in the Study Include:

  • 64 percent: Share of firms that are shifting away from physical invoices
  • 50 percent: Portion of businesses that say high operating costs pose issues for their AR teams
  • 60 percent: Share of firms that are preparing to automate their AR systems to unlock potential costs savings