Mobile Applications

Citigroup Adds The Ability To Dispute Charges Through Mobile App

Citigroup announced this week that Citi credit cardmembers now have the ability to dispute charges within its mobile app.

In a press release, the company said the new feature was added to its Citi Mobile App for the iPhone in the U.S. The company said the aim of the new feature is to increase peace of mind among its customers and make what can be an emotional process easier and more transparent. Citi said it will roll out the ability for credit card customers to dispute charges posted within the Citi Mobile App for Android later this month.

“In a world that is increasingly digital by default, we are intently focused on servicing our cardmembers where they want and when they want,” Alice Milligan, chief customer and digital experience officer for Citi Global Cards and Consumer Services, said in the press release. “Citi is making great strides in transforming our servicing model and providing cardmembers the ability to perform key banking tasks in their channel of choice. With this new dispute functionality within our mobile app, we’re excited to further elevate the digital experience and reimagine what mobile banking looks like.”

Citi claims it is the only credit card issuer in the U.S. to provide this feature on a mobile app. Credit cardmembers can submit a merchant dispute on posted charges for a host of reasons that include damaged items, returned goods and duplicate charges, among other things. Once a customer submits a dispute, cardmembers will be alerted via the app that Citi is taking action, the status of the case and what to expect next.

In conjunction with the new dispute feature, Citi said it rolled out more enhancements to the mobile app, including the ability for cardmembers to request credit limit increases, view recurring charges and enroll in paperless statements.

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