Categories: Mobile Applications

Gig Apps Work It In Latest Provider Ranking

In a bid to add clarity around booming freelance markets, PYMNTS has reported on the U.S. Department of Labor recently offering guidelines and even “tests” that help determine whether a worker is an independent contractor or an employee under the law.

Sounds like a worthy undertaking, given the strength of the “side hustle” market these days, as reflected in PYMNTS’ September 2020 Provider Ranking of Gig Economy Apps. While some of the mighty continue to dominate the ranking, important shifts indicate that gig workers trust these apps, and yet are willing to try different apps for distinct features and functions.

The Top Five

Coming in at No. 1, yet again, is DoorDash, which has adapted its platform for a wider variety of logistical needs, including pet supplies. Also unchanged at No. 2 is Uber Driver, which has new plans for carpoolers. At No. 3 this month is Instacart and its army of personal shoppers, holding firm, followed at No. 4 by online freelance marketplace Fiverr. The big change in this month’s top five is freelancing platform Upwork, rising three spots to reach No. 5.

The Top 10

Here we find aspiring chart-climbers trading places as all vie to unseat top-ranked apps.

Crowdsourcing marketplace Freelancer drops one spot from last month to grab the No. 6 position, while the Amazon Flex indie contractor delivery platform app leaps into the top 10 at No. 7. Hourly staffing app Snagajob drops two spots to No. 8 in the latest PYMNTS Provider Ranking of Gig Economy Apps, followed by ridesharing giant Lyft dropping two spots this month to park at No. 9. Completing the latest ranking is aggregator Grubhub, entering the top 10 at No. 10.

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The How We Shop Report, a PYMNTS collaboration with PayPal, aims to understand how consumers of all ages and incomes are shifting to shopping and paying online in the midst of the COVID-19 pandemic. Our research builds on a series of studies conducted since March, surveying more than 16,000 consumers on how their shopping habits and payments preferences are changing as the crisis continues. This report focuses on our latest survey of 2,163 respondents and examines how their increased appetite for online commerce and digital touchless methods, such as QR codes, contactless cards and digital wallets, is poised to shape the post-pandemic economy.