Improving Fraud Management for Issuers

The fraudsters always seem to be one step ahead. What’s a payment professional to do? seeks advice from Dale Daley, Director of Strategic Risk Product Development at TSYS, and Colleen Ayres, a Senior Product Marketing Manager at SoundBite Communications. They discuss how to improve the fraud management process for issuers, how banks are addressing the problem, and other possible solutions in this exclusive NEXTcast interview.

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Executive Bios


Dale Daley is the Director of Strategic Risk Product Development at TSYS. A 30 year industry veteran, Dale has held multiple positions at TSYS related to his expertise to include System Development, Operations, Conversion Assessment and Consulting. Prior to coming to TSYS he spent approximately 15 years in the financial industry focused on credit cards holding leadership positions in fraud, collections, account risk management, new accounts and acquirer sales and service.

Colleen Ayres is a Senior Product Marketing Manager at SoundBite Communications, responsible for bringing SoundBite’s customer solutions offerings to market.  Colleen has defined and packaged a comprehensive set of highly customizable solutions that allow organizations to engage at every stage of the customer communications lifecycle.  With over 12 years of product marketing and management experience, Colleen launches products and solutions specifically targeted to buyers’ needs.  Colleen holds a double major in Spanish (BA) and Human Factors Engineering (BS) from Tufts University and an MBA in Entrepreneurship and Marketing from Babson College.