Anyone who has been involved with administering flexible spending accounts or health reimbursement arrangements would agree that there is confusing terminology throughout.
Many words have multiple meanings and are used interchangeably by those who work in our industry. This ambiguity adds to the confusion, which is centered on substantiation and its variants.
To alleviate this problem, this article will provide a glossary of terms that, if used consistently, will make communicating easier and more efficient. Download PDF