It’s funny how people want to knock Apple and will manipulate the narrative to achieve that.

That article clearly states the Banks call centres are not doing enough to ensure they validate the customer, yet the article wants to blame Apple for this because Apple had an aggressive
release cycle.

He seems to forget that the Banks hold the cards (metaphorically speaking) and could easily tell Apple they won’t be ready until they have improved their systems.

Not to mention that the US has some very high profile social engineering hacks over the last couple of years were call centres did not validate customers stringently enough and people lost access to their online identities as the crooks socially engineered new passwords to the users email accounts and then requested new passwords. There’s no excuse today for an organisations call centre not to validate a customer properly and with questions that are not easily discoverable via social media.

The Banks once again are failing the consumer and the Bank will pay the fraud insurance and raise Bank charges to cover it.