[…] The result was that 98% of users received satisfactory answers without human intervention. Since the launch, more than 50,000 updates have been patched, improving its natural language understanding capabilities. Moreover, industry experts consider AI chatbots the central tool for financial services, thereby slowly eliminating legacy systems. Erica is a prominent example of how AI is used in the finance industry and how other firms can leverage AI for their benefit. [Source: PYMNTS] […]