Perhaps I've misread this but I find that last comment about travel managers not understanding how innovation could benefit their organisation both incredible and yet not terribly surprising. Is it because travel managers feel threatened by the way good technology decentralises control and empowers internal customers to just get on with it? Maybe it's the tech provider's inability to demonstrate the value proposition and/or cost issues? I don't know for sure, but I suspect it's a probably a combo of all 3.