ShipBob Expands Platform Ahead of Holiday Shopping


Global eCommerce fulfillment startup ShipBob on Thursday (Sept. 16) announced that it has added a new customization suite for gift notes and kitting, an integration with eCommerce customer service platform Gorgias, and an integration with commerce solution Linnworks in its latest software update.

ShipBob customers can now add customer sender names to shipping labels and use custom boxes, poly mailers and inserts in direct-to-consumer orders.

“Getting the unboxing experience right is one of the many elements in building a great brand,” said Dhruv Saxena, CEO and co-founder of ShipBob. “If you look at the world’s leading consumer brands like Nike and Apple, every detail of the experience is carefully thought through,” as it’s the only part of the customer experience that has a 100% open rate.

“We are very excited to offer these personalization capabilities so ecommerce brands can optimize this ahead of peak season and drive repeat purchases and loyalty,” he said.

ShipBob’s App Store integration with Gorgias puts customer support and shipping data in one place in an effort to streamline post-purchase order inquiries and activity. The integration with Linnworks means eCommerce brands can automate their operations and improve inventory counts, orders and shipping tracking.

Other recent ShipBob integrations include Walmart 2-Day Delivery badging and Pachama carbon credits to offset emissions.

ShipBob allows eCommerce brands to offer two-day delivery across the continental U.S. and recently added regional carriers across the country and expedited shipping from its U.S., Canadian and European fulfillment centers.

Related: Global Fulfillment Startup ShipBob Notches $200M Series E

In June, ShipBob raised $200 million in a Series E funding round led by Bain Capital Ventures, with participation from previous backers including SoftBank, Menlo Ventures, Hyde Park Venture Partners, Hyde Park Angels and Silicon Valley Bank.

ShipBob said it plans to use the money to scale its fulfillment offerings to more brands of all sizes and across more countries as well as improving its warehouse management software.

The company works with more than 5,000 eCommerce businesses.