Payment fraud losses amounted to $16.31 billion last year — with card-not-present fraud forecasted to reach 40 percent of that total at $6.4 billion by 2018 in the U.S. alone.
Investigating those cases (and resolving those disputes) is a major burden for card issuers; what’s essential to improving the process is to automate investigation and minimize operational overhead.
On Tuesday, December 15th at 1:00 PM (EST), join Ankur Karer, Head of Global Pre-Sales of CA Technologies, and MPD CEO Karen Webster for a live digital discussion — “Achieving Card Operations Nirvana” — on the best practices for implementing the ideal case management system that can help to improve operational efficiency by prioritizing cases and reducing inbound call volume.
Complete the below form to register to attend this live digital discussion.
DIGITAL DISCUSSION PRESENTER:
Director, Global Presales, Payment Security
Ankur Karer has close to 15 years of experience in business analysis, implementation, and pre-sales in the software industry. At CA Technologies, Ankur was initially responsible for the implementation team for CA Payment Security before taking on leadership of the global pre-sales team within the same group. In his current role Ankur works with clients globally to showcase product capabilities and architect solutions. He is an expert in the 3-D Secure protocol and has deep understanding of Risk Based Authentication technologies and implementations.
Ankur started in payments with Arcot Systems as project manager in 2007. He continued to progress his career with CA Technologies following Arcot’s acquisition by CA in 2010.
He holds a Mechanical Engineering degree from India and received an MBA from the University of Notre Dame.
DIGITAL DISCUSSION HOST:
CEO, Market Platform Dynamics
Karen Webster is one of the world’s leading experts on payments, commerce and retail innovation and a strategic advisor to CEOs and Boards of multinational players in those sectors. As CEO of Market Platform Dynamics, she works extensively with the most innovative players in the payments, financial services, mobile, retail, B2B, digital media and technology sectors to help them maximize the value of their platform assets, design disruptive new business models and ignite and monetize new innovation. Karen also serves as a member of the advisory board for several emerging companies.