An Amex bot is up and offering members new ways to keep connected to their cards and their various rewards and perks via Facebook. That connection comes via real-time notifications on balances, benefits and services related to individual purchased items — all delivered via Facebook Messenger.
The messages will also seek to help customers streamline purchases — e.g., restaurant recommendations paired with hotel reservations and updates on where and how to use Centurion Lounge privileges. The purpose, it seems, is to give customers a way to be wired-in — and in real time — to their various rewards, perks and privileges.
The Amex bot is expected to launch in the next few months for eligible U.S. Consumer and OPEN customers who opt in to give it a try.