Technology plays a vital role in enabling innovation in banking and payments, i2c Global Head of Product Seth Perlman writes in a new PYMNTS eBook, “The Innovation Mindset: How to Achieve It in 2025.”
The financial services industry has experienced a significant transformation over the past few years — digital payments have surged, AI has become commonplace and real-time payment systems are growing exponentially — all due to the rise of FinTech and pandemic-driven behavior shifts. Fostering a culture of innovation is no longer a luxury, it’s a necessity. At i2c, we are committed to moving from a “no, because …” to a “yes, and …” mindset, both internally and for our clients. This approach empowers us to embrace new ideas, experiment strategically and deliver industry-leading banking and payment solutions.
We partner with our clients to adopt agile development methodologies that prioritize rapid iteration and experimentation. This allows us to quickly test new concepts, gather feedback and refine our solutions.
Innovation is core to our organizational DNA. It has consistently been a priority to invest the maximum possible number of man hours each year to bring our clients’ visions to life. Nearly 30% of our associates are dedicated to R&D.
While a positive mindset is crucial, technology plays a vital role in enabling an innovation mindset. Some key technologies that we see transforming the banking and payments industry:
At i2c, we are on a continuous journey to cultivate a culture of innovation, constantly asking “what if.” A recent example is the launch of our Payment Hub solution. We explored the idea of streamlining multiple payment network connections using APIs and our unified platform and asked ourselves: “What if our clients had a more efficient and scalable way to build out their payments program?” As a result, we now have the most advanced offering on the market, giving financial institutions and FinTechs the flexibility to launch new, innovative solutions that drive long-term profitability.
At i2c, we believe “yes, and …” is more than a mindset; it’s what drives innovation and our clients’ growth. We’re committed to this approach, and we believe it is key to our success and our clients’ success in the second half of the decade.