[…] Advances in technology and changes in consumer habits (particularly the desire to eat at home) are the story here—and to be sure, there are several sub-trends within this main trend. A number of chains are placing their bets on for the long term by investing heavily into the drive-thru/pick-up window channels, including multiple lanes, digital signage, curbside pick-up options, and bellhop-style service with tablets. McDonald’s has even tested license-plate recognition for frequent customers. According to a survey earlier this year, nearly three-quarters of U.S. consumers have used a drive-thru since the start of the pandemic, with overall usage up 43% since April 2020. …