- November 24, 2023
Restaurants are increasingly adopting automation, artificial intelligence (AI) and robots across all areas of operation, but these efforts are not always a surefire hit.
A Chick-fil-A in Valrico, Florida, for instance, ...
- November 21, 2023
Even when consumers are ordering restaurant meals for pickup, PYMNTS Intelligence reveals, the majority would rather not be limited to exclusively making purchases via mobile device.
By the Numbers
The PYMNTS Intelligence ...
- October 16, 2023
In this month’s edition of PYMNTS’ Provider Rankings of Mobile Order-Ahead Apps, there’s been plenty of movement, with Dairy Queen leapfrogging eight rankings to dominate the list.
Here’s our top 10 ...
- October 2, 2023
From loyalty rewards redemption to order pickup to mobile downloads, restaurants are using QR codes to accomplish a wide range of their digital goals in their brick-and-mortar stores.
For instance, fast-casual ...
- September 11, 2023
Chick-fil-A is reportedly testing out robo-waiters as consumers grapple with mixed feelings around automation in the restaurant industry.
The quick-service restaurant (QSR) chain, which has more than 2,800 restaurants across the ...
- September 11, 2023
In the ever-evolving landscape of digital dining experiences, restaurants are ramping up their investments to capture the hearts and wallets of tech-savvy consumers. In the latest edition of the PYMNTS Provider ...
- September 8, 2023
This week in restaurant news, Subway rethinks its rewards strategy, Chick-fil-A expands its mobile order drive-thru lanes and Whataburger opens its first digital-only location.
As restaurants’ economic challenges have stretched on ...
- August 14, 2023
As restaurants step up their digital investments to secure consumers’ omnichannel loyalty, Domino’s is the big cheese this month in this edition of PYMNTS’ Provider Ranking of Mobile Order Ahead Apps.
The ...
- July 24, 2023
As quick-service restaurants (QSRs) look to meet consumers’ growing demand for quick, convenient off-premises options, many are saving on real estate by shrinking on-site seating areas or losing their dining ...
- April 21, 2023
You never know exactly what will happen with PYMNTS’ Provider Ranking of Mobile Order Ahead apps, but you can bet there will be a certain amount of jostling.
This edition is ...
- April 6, 2023
This week in restaurants, major brands step up loyalty rewards, and drone delivery takes off.
Fast-casual chain Noodles & Company, for one, which has more than 450 locations, announced Monday (April 3) ...
- March 22, 2023
As retailers bow under inflationary pressures, some are cutting the value of their rewards points.
Tesco, the leading supermarket chain in the United Kingdom, shared in the FAQ section of its ...
- March 20, 2023
With the inflation-related devaluation of restaurant rewards points, loyalty programs are losing power.
Atlanta-based quick-service restaurant (QSR) chain Chick-fil-A, which has more than 2,800 restaurants in the United States and Canada, ...
- March 15, 2023
Hungry for some information? You’ve come to the right place. The Provider Ranking Mobile Order-Ahead Apps is like the ultimate food court — of apps.
This one gets zany, so drop the chalupa ...
- January 27, 2023
This week in restaurants, eateries expand to grocery stores, add ghost kitchens and face regulations.
Throughout the last couple of years, restaurants have been seizing on the opportunity to attract new ...
- November 8, 2022
There’s a new sheriff in town in this month’s edition of PYMNTS’ Provider Ranking of Mobile Order-Ahead Apps.
Using a proprietary combination of publicly available information and app usage data to which ...
- June 22, 2022
Today in food commerce, major retailers look to drive grocery sales during deal days, and Chick-fil-A tests an express drive-thru lane. Plus, DoorDash partners with Canadian grocery chain Loblaws for ...
- June 22, 2022
As restaurants look to boost the efficiency of their drive-thru lanes with digital technologies, Chick-fil-A has taken inspiration from competitors with its new test of a drive-thru lane dedicated to ...
- May 31, 2022
Today in the connected economy, CVS Health is continuing its shift from a pharmacy-only focus to a larger healthcare effort with CVS Health Virtual Primary Care. Plus, Chick-fil-A becomes the ...
- May 31, 2022
Today in food commerce, Chick-fil-A trials autonomous delivery, and Grubhub’s parent company looks to sell off the aggregator at a multibillion-dollar loss. Plus, PYMNTS data shows consumers’ desire for tailored ...
- May 31, 2022
On Tuesday (May 31), Chick-fil-A became the latest major restaurant brand to try out robotic delivery as a way to meet demand in spite of major capacity challenges.
Autonomous robot delivery ...
- October 15, 2021
Today in restaurant and grocery tech news, PYMNTS research reveals that quick-service restaurants (QSRs) are not in tune with the expectations of their consumers and that foodservice businesses could benefit ...
- August 25, 2021
The restaurant labor shortage does not appear to be going anywhere anytime soon. The underlying issues that have caused the crisis — low wages, poor benefits, unpredictable hours — remain ...
- July 22, 2020
Loyalty programs have long helped companies build consumer trust and encourage repeat business, and many are now allowing customers to engage with brands across channels. Recent surveys show tailored omnichannel ...
- May 12, 2020
As the world grapples with the coronavirus pandemic, a situation no one has ever experienced before, everyone from kindergarten teachers to corporate executives has had to come up with creative ...
- April 30, 2020
Chick-fil-A is introducing chicken parmesan meal kits as more people are cooking and eating at home due to the coronavirus pandemic.
“Our easy-to-prepare, dinnertime solution provides Chick-fil-A customers with all the ...
- December 17, 2019
Consumers’ preference for mobile order-ahead is now driving how physical restaurants are designed and renovated. Nowhere is this change more pronounced than in the coffee industry, from giants like Starbucks ...
- December 3, 2019
As mobile apps take hold in the quick-service restaurant (QSR) landscape, consumers are ordering their favorite foods for delivery. They are trading the experience of sitting down in a booth ...
- November 20, 2019
Mobile order-ahead has had an outsized impact on the entire restaurant industry, with a recent study finding that only 15 percent of restaurant meals are eaten on-premises, down from ...
- November 1, 2019
If Q3 2019 quick-service restaurant (QSR) earnings are any indication, restaurants’ rush to digital and mobile ordering is benefiting many — but not all — restaurants. What’s the latest news ...
- October 20, 2019
Chick-fil-A has announced the launch of dine-in mobile ordering, allowing diners to order ahead before arriving to eat at one the fast-food chain’s locations.
After testing out the service in select ...
- August 29, 2018
Consumers have been increasingly trading long waits in line for fast food by placing orders through mobile apps for a while now, but the trend is not limited to quick ...
- July 31, 2018
A few years ago, analysts were wondering if meal kits were about to disrupt traditional grocery as an easier and more convenient way for customers to enjoy the benefits of ...
- July 30, 2018
Blue Apron has long enjoyed the distinction of being among the early innovators in the meal kit category. With millennials working multiple gigs, very few have enough time left to ...
- July 24, 2018
A new entrant has stepped into the meal kit game. Chick-fil-A is about to experiment with the concept in Atlanta.
Starting August 27th, the chain will launch Mealtime Kits at 150 ...
- July 13, 2018
To help bolster the guest experience, Chick-fil-A is testing out an electronic butler bell dubbed the Kallpod. With the device, customers can call for a staff member who will receive ...
- November 7, 2017
Is Chick-fil-A the nation’s most beloved fast food chain?
It’s a contentious question.
According to Foursquare, the answer is yes.
Unsurprisingly, fast food patrons immediately began warring on social media about whether or ...
- May 1, 2017
Order before! Restaurants are tapping into the power of mobile technology to bring consumers customized order-ahead experiences that are revolutionizing the industry. The inaugural edition of the PYMNTS Mobile Order-Ahead Tracker™, powered by ...
- April 28, 2017
For nearly a century, restaurateurs have looked to speed to gain an edge over the competition.
Since Harry and Esther Snyder, the founders of In-N-Out Burger, debuted order-ahead services in the ...
- April 27, 2017
Just as marketers started to get the hang of this newfangled “millennial” crowd, the next generation comes along to shake things up with different values, preferences and spending patterns.
C’est la ...
