- November 24, 2023
Restaurants are increasingly adopting automation, artificial intelligence (AI) and robots across all areas of operation, but these efforts are not always a surefire hit.
A Chick-fil-A in Valrico, Florida, for instance, ...
- November 7, 2023
This month’s edition of the PYMNTS Provider Ranking of Mobile Order-Ahead Apps sees double ties and lots of shifts. Papa John’s Pizza and Chipotle make an appearance, Wendy’s and Dunkin’ take ...
- November 1, 2023
The food service sector is transforming rapidly, and surviving in such a changing environment requires agile retail strategies.
In the last two years, due to high inflation, restaurants have been forced ...
- October 30, 2023
Chipotle Mexican Grill and McDonald’s plan to increase menu prices in California next year.
The decision is a response to the state’s forthcoming minimum wage hike for fast-food workers, which will see employees earning ...
- October 30, 2023
As more of consumers’ daily routines are transformed by digital technologies, the restaurant industry’s digitization is actually taking a step back, PYMNTS Intelligence reveals.
By the Numbers
PYMNTS Intelligence’s study “How the ...
- October 26, 2023
Chipotle is testing automated technology to boost the capacity and efficiency of its makelines for eCommerce orders, even as consumers shift away from its digital channels.
The fast-casual giant, which has ...
- October 6, 2023
It is almost generative artificial intelligence’s first birthday.
Next month, it will have been a full calendar year since OpenAI first launched its ChatGPT product and spurred the creation of an ...
- October 4, 2023
From robotic grills, faster blenders and drone delivery, restaurants across the globe are turning to automation to tackle rising labor costs, improve efficiency and boost revenues.
Major quick-service restaurant (QSR) chains ...
- October 3, 2023
Chipotle wants to test whether robots can prepare its burrito bowls and salads.
The fast casual chain announced Tuesday (Oct. 3) it had teamed with automated food service platform Hyphen to test a “cobotic” (short for ...
- August 21, 2023
Sweetgreen has reportedly hired two former Chipotle executives to help with its Midwest expansion.
Company officials told The Wall Street Journal Monday (Aug. 21) that it had named Michael Kotick, who had been Chipotle’s senior ...
- August 14, 2023
As restaurants step up their digital investments to secure consumers’ omnichannel loyalty, Domino’s is the big cheese this month in this edition of PYMNTS’ Provider Ranking of Mobile Order Ahead Apps.
The ...
- August 4, 2023
Chipotle’s experience through the pandemic mirrored that of other merchants, Jason Scoggins, senior director of loyalty and CRM, told PYMNTS.
“We saw minimal foot traffic, but our digital customers really came ...
- July 26, 2023
As Chipotle looks to grow its already significant base of loyal customers, the brand is turning to personalized messaging to boost engagement.
The fast-casual giant, which has more than 3,250 restaurants ...
- July 20, 2023
With automation increasingly catching on in the restaurant industry, PYMNTS research finds that men are twice as likely as women to have any interest in visiting robo-restaurants.
By the Numbers
PYMNTS’ new ...
- July 11, 2023
As restaurants weigh consumers’ desire for customizable options with their demand for quick, easy meals, Chipotle has found that the build-it-yourself model that has fueled its success does not work for all ...
- June 26, 2023
Sweetgreen’s ambitions to dramatically increase automation within the next five years come as, across the industry, restaurants soup up their kitchens with robotic technology.
After the fast-casual chain announced in May ...
- May 26, 2023
With restaurants testing out different automated technologies, trying to get a sense of how much labor they can outsource to machines without compromising on quality or alienating consumers, Chipotle founder ...
- May 26, 2023
After a surge in digital engagement with restaurants in the early stages of the pandemic, consumers around the world, it seems, have been pulling back, prompting restaurants to step up ...
- May 24, 2023
As Chipotle looks to build deeper relationships with its customers, the restaurant is tapping cross-brand rewards to connect with gamers.
The Newport Beach, California-based fast-casual chain, which has more than 3,200 ...
- May 2, 2023
Even as consumers strain under inflation, they continue to spring for luxuries, to restaurants’ benefit.
By the Numbers
Consumers without a financial safety net are splurging on things they do not strictly ...
- April 25, 2023
With rewards helping to maintain diner loyalty amid inflation, Chipotle is beefing up its program.
On a call with analysts Tuesday (April 25) discussing the brand’s first quarter 2023 financial results, ...
- April 23, 2023
When America’s fast-food giants report earnings in the coming days, it should be good news.
It also could be the last good news these companies have for some time.
That’s according to ...
- April 21, 2023
You never know exactly what will happen with PYMNTS’ Provider Ranking of Mobile Order Ahead apps, but you can bet there will be a certain amount of jostling.
This edition is ...
- March 23, 2023
Chipotle’s venture fund is backing startups focused on local food and sustainability, courting young consumers.
Cultivate Next, the arm of the fast-casual giant that invests in emerging companies, announced Wednesday (March ...
- March 15, 2023
Hungry for some information? You’ve come to the right place. The Provider Ranking Mobile Order-Ahead Apps is like the ultimate food court — of apps.
This one gets zany, so drop the chalupa ...
- March 7, 2023
As restaurants seek to attract younger consumers, Chipotle is exploring new menus and digital channels.
In an interview with PYMNTS, Nate Lawton, vice president of new ventures at fast-casual giant Chipotle ...
- February 7, 2023
With inflation-concerned consumers minding their restaurant spending, Chipotle is getting smarter with its rewards.
The fast-casual giant, which has nearly 3,200 locations across five countries, on a call with analysts Tuesday ...
- January 12, 2023
Bucking the trend of trimming back loyalty programs and digital innovations could help restaurant chains retain customers.
Inflation has affected consumers’ dining habits, leaving both fine dining and quick service restaurants ...
- January 6, 2023
As restaurants look to distinguish useful innovation from flashy technology, Chipotle is testing extended reality (XR).
Stephanie Perdue, vice president of brand marketing at the fast-casual chain, explained in an interview ...
- January 3, 2023
Starbucks and major restaurant chains are rethinking their loyalty program strategies amid worsening economic conditions.
The coffeehouse chain, the world’s largest restaurant brand by revenue, is making changes to its rewards ...
- November 29, 2022
By limiting the experience to mobile pickup, Chipotle is bringing its “Chipotlanes” to non-drive-thru locations.
In an interview with PYMNTS, Chipotle Chief Development Officer Tabassum Zalotrawala described how the fast-casual brand ...
- November 8, 2022
There’s a new sheriff in town in this month’s edition of PYMNTS’ Provider Ranking of Mobile Order-Ahead Apps.
Using a proprietary combination of publicly available information and app usage data to which ...
- October 25, 2022
Chipotle is souping up its mobile app with better geo-tracking features to improve customers’ mobile experience and drive the adoption of digital pickup.
On a call with analysts Tuesday (Oct. 25) ...
- September 30, 2022
Chipotle Steps up Test of Robo-Kitchen Assistant
Fast-casual brand Chipotle Mexican Grill is proceeding with its test of robotic kitchen assistants created by Miso Robotics to automate the process of making ...
- September 30, 2022
As restaurants and grocers compete for consumers’ food spending, restaurants have been quicker to go where younger consumers have been going — the metaverse. Yet, Walmart, the world’s largest grocery ...
- September 8, 2022
As restaurants continue to grapple with the balance between rising ingredient and commodities costs and their customers’ menu price sensitivity, The Restaurant Group plc, owner of London-based multinational restaurant chain ...
- September 5, 2022
As students return to college campuses this fall, food service businesses are finding that their dining habits are finally beginning to look more like they did before the start of ...
- July 26, 2022
Throughout the worst phases of the pandemic, major restaurant brands saw order sizes grow as consumers, stuck inside with their family or other cohabitants, opted for group orders for shared ...
- July 21, 2022
Chipotle is tapping into its $50 million Cultivate Next venture fund to invest in Hyphen, a kitchen automation platform, and Meati Foods, a company making food products from mushroom root.
Launched ...
- June 21, 2022
Today in food commerce, Kellogg divides into three independent, publicly traded companies, while Mondelēz International acquires Clif Bar. Plus, Krispy Kreme rolls out ice cream, and Jason Scoggins of Chipotle, ...
