- January 30, 2024
Starbucks is seeing its artificial intelligence data efforts boost its rewards program effectiveness, incentivizing consumers to spend more and visit more often.
On a conference call Tuesday (Jan. 30) accompanying the ...
- January 30, 2024
Instacart has significantly expanded its acceptance of Supplemental Nutrition Assistance Program (SNAP) Electronic Benefits Transfer (EBT) payments, as aggregators compete to unlock the spending opportunities presented by a range of ...
- January 18, 2024
When it comes to online marketplaces, grocery-focused platforms lag behind other industries in terms of providing a positive customer experience.
By the Numbers
The new PYMNTS Intelligence report “The Online Features Driving ...
- January 15, 2024
Wage hikes and new regulations impacting the ways in which gig workers are classified may shake up online platforms, pinching profits and spurring consolidation.
In the meantime, a few firms are ...
- January 15, 2024
Instacart and DoorDash are raising prices in Seattle following the city’s new minimum pay law.
Seattle in 2022 passed legislation that increased wages for drivers for the delivery apps. That law ...
- January 11, 2024
On-demand delivery platform DoorDash has added five new retail partners to its marketplace.
Camping World, Golf Galaxy, JD Sports, Finish Line and The Vitamin Shoppe now offer consumers access to their products through the marketplace, DoorDash said in a ...
- January 9, 2024
The Labor Department is due to release new rules governing the classification of gig economy workers. The platforms that rely on these workers say not much will change. The legal ...
- January 9, 2024
With a new year comes a new version of PYMNTS’ Provider Ranking of Aggregators. In this edition, Talabat holds on to the top spot, but other aggregators are delivering results ...
- January 8, 2024
The White House is reportedly preparing new guidelines that provide additional protections to gig workers.
The updated Department of Labor rule could be handed down as soon as this week, and ...
- January 4, 2024
With pure-play eCommerce food sellers gaining share from brick-and-mortar grocers, and with many grocers struggling to manage the costs of in-house fulfillment, 2024 may be the year that third-party aggregators ...
- January 2, 2024
DoorDash is reportedly aiming to diversify beyond meal deliveries to diners in the U.S.
“The two largest areas of investment are expansion and penetration outside of the U.S., as well as the same ...
- December 28, 2023
Around the world, restaurant aggregators are increasingly using generative artificial intelligence to better target consumers’ desires and demands.
Take, for instance, India-based restaurant aggregator Zomato, which has about 18 million customers ...
- December 28, 2023
With changing wage laws shaking up the economics of restaurant delivery, key players have begun changing their approach.
For instance, in California, a new minimum wage law requiring that fast-food workers ...
- December 27, 2023
In 2023, generative artificial intelligence began to make its way into many different parts of the restaurant industry, across the back- and front-of-house, boosting efficiency and effectiveness.
Earlier this month, for ...
- December 13, 2023
The gig economy allows workers control over their own employment while offering consumers choice and convenience.
PYMNTS Provider Ranking of Gig Platform Apps, which uses monthly metrics to score related apps ...
- December 11, 2023
In 2023, restaurant aggregators have expanded the model, extending beyond food delivery, adding new features and finding innovative ways to drive loyalty.
DoorDash Taps Card-Linked Offers
In March, DoorDash launched a co-branded ...
- December 7, 2023
‘Tis the season for a lot of warm take out, and with a variety of ways to get food from point A to B, PYMNTS is back with our Provider Ranking ...
- December 5, 2023
As evolving regulations change the economics of third-party restaurant delivery, DoorDash is rolling back certain driver perks in New York City in response to the increased minimum wage for delivery ...
- December 5, 2023
As brands look to capture consumers’ holiday gifting spending, subscription box providers have the opportunity to drive high-margin a la carte sales on one hand and to acquire subscribers on ...
- November 29, 2023
DoorDash is offering on-demand delivery of consumer electronics from Best Buy.
The new partnership marks the appearance of a national consumer electronics retailer on the local commerce platform, DoorDash said in ...
- November 21, 2023
DoorDash is making beer, wine and spirits delivery available to more locations, as across the industry, leading aggregators compete for consumers’ alcoholic beverage spending.
The United States’ leading aggregator announced Thursday ...
- November 20, 2023
Quick-service restaurants (QSRs) are increasingly integrating voice artificial intelligence (AI) into the ordering process, but PYMNTS Intelligence shows most consumers believe it will be a long time before the technology ...
- November 10, 2023
Amid persistent inflation and economic uncertainty, gig work offers a way to pad our wallets and cushion our financial safety nets. With so many platforms to get a gig, it ...
- November 10, 2023
In this edition of PYMNTS’ Provider Rankings of Aggregators, there has been a lot of movement. We have a new No. 1 this month, as well as several ties and ...
- November 8, 2023
DoorDash now enables customers to use their health savings accounts and flexible spending accounts to pay for eligible items at select merchants.
Beginning Wednesday (Nov. 8), consumers can use their HSA ...
- November 8, 2023
Persistent high prices of raw materials and supply chain issues have led to sharp rises in operational costs, forcing restaurants to a generalized increase in prices to keep up.
In response, ...
- November 6, 2023
The digital shift is forging new battlegrounds for the grocery segment.
For the platforms and the giants of retail — Amazon and Walmart among them, along with DoorDash — the focus ...
- November 6, 2023
The CE 100 Stock Index surged 7.9% as Shopify and Affirm led the way with highflying gains that topped 32%.
Nine of the 10 pillars gained ground, with the lone exception ...
- November 3, 2023
The demand for rental clothing, accessories and even footwear is gaining momentum. Inflationary pressures are not the only factor driving this trend, as consumers discover an alternate way to keep ...
- November 1, 2023
DoorDash is leveraging its existing audience to acquire eGrocery customers in the face of competition for consumers’ delivery spending.
The United States’ leading aggregator stated on its earnings call Wednesday (Nov. 1), when ...
- October 19, 2023
Grubhub is taking a hit amid ongoing financial challenges, even as competitors continue their growth.
The aggregator’s owner, Just Eat Takeaway, shared in its third quarter 2023 financial results Wednesday (Oct. 18) that ...
- October 17, 2023
PYMNTS’ Provider Ranking of Aggregators did not see much movement this month, but it did see Talabat make its first appearance on the top-10 list.
The Top 5
DoorDash stays on top ...
- October 16, 2023
This month in PYMNTS’ Provider Rankings of Gig Platform Apps, we have a lot of contenders that maintained their rankings.
Still in first place is Uber Driver, but come back next ...
- October 11, 2023
With leading restaurant aggregators offering roughly interchangeable services, Uber Eats is expanding its capabilities with the addition of Multi-Store Ordering to stand out to consumers.
The company announced Wednesday (Oct. 11) ...
- October 9, 2023
The CE 100 Index ended its first full trading week of the fourth quarter down 1%.
Six pillars lost ground, and four made slight gains.
The best-performing pillar was the “Have Fun” ...
- September 29, 2023
With mandated increases in delivery drivers’ pay, New York City is likely to see off-premise restaurant customers shift to pickup to avoid steeper fees.
Uber, DoorDash and Grubhub lost their attempt ...
- September 28, 2023
The New York State Supreme Court has reportedly ruled that Uber Technologies, DoorDash and Grubhub must pay their food delivery couriers a minimum of $17.96 per hour.
The court’s decision comes after the three delivery platforms ...
- September 18, 2023
DoorDash has expanded its alcohol delivery partnership with Aldi to 1,200 stores in 21 states.
The updated collaboration, announced in a Monday (Sept. 18) press release, is part of a larger ...
- September 18, 2023
DoorDash is expanding its grocery selection as, across the industry, restaurant delivery services add more retailers in the leadup to Instacart going public.
The United States’ leading restaurant aggregator announced Monday ...
- September 18, 2023
Just a few weeks from now, federal student loan payments resume, ending a moratorium that had been in place since the onset of the pandemic in March of 2020.
And as ...
