- November 20, 2023
As restaurants increasingly adopt tech features, curbside pickup is proving to be the most common digital offering.
By the Numbers
Most restaurants now offer curbside pickup. According to a PYMNTS Intelligence study ...
- November 9, 2023
Krispy Kreme is looking to expand its partnership with McDonald’s.
“While nothing has been finalized, we are in advanced discussions about expanding the partnership and are making investments in the U.S. that reflect ...
- November 3, 2023
As Restaurant Brands International (RBI) looks to reach 100% digital sales, the drive-thru channel remains a sticking point.
The quick-service restaurant (QSR) giant, which owns Burger King, Tim Hortons, Popeyes and Firehouse ...
- October 30, 2023
Chipotle Mexican Grill and McDonald’s plan to increase menu prices in California next year.
The decision is a response to the state’s forthcoming minimum wage hike for fast-food workers, which will see employees earning ...
- October 30, 2023
As more of consumers’ daily routines are transformed by digital technologies, the restaurant industry’s digitization is actually taking a step back, PYMNTS Intelligence reveals.
By the Numbers
PYMNTS Intelligence’s study “How the ...
- October 30, 2023
McDonald’s is taking advantage of the sheer scale of its loyalty following to make it more difficult for competitors to hold their own in the digital space.
The quick-service restaurant (QSR) ...
- October 16, 2023
In this month’s edition of PYMNTS’ Provider Rankings of Mobile Order-Ahead Apps, there’s been plenty of movement, with Dairy Queen leapfrogging eight rankings to dominate the list.
Here’s our top 10 ...
- September 11, 2023
In the ever-evolving landscape of digital dining experiences, restaurants are ramping up their investments to capture the hearts and wallets of tech-savvy consumers. In the latest edition of the PYMNTS Provider ...
- August 14, 2023
As restaurants step up their digital investments to secure consumers’ omnichannel loyalty, Domino’s is the big cheese this month in this edition of PYMNTS’ Provider Ranking of Mobile Order Ahead Apps.
The ...
- August 12, 2023
Food meets apparel. It’s an interesting twist that many restaurants, specifically quick-service-restaurants (QSRs), have pursued in a bid to diversify their offerings, tapping into a wider audience and expanding their ...
- August 7, 2023
Home is where the heart is — the car, too, at least when it comes to burgers and fries.
To that end, as The Wall Street Journal reported Monday (Aug. 7) ...
- August 7, 2023
The typical McDonald’s dining area is a lonely place these days.
The fast food giant hasn’t seen sales drop, but as The Wall Street Journal reported Monday (Aug. 7), most of those meals aren’t being ...
- July 27, 2023
McDonald’s is leveraging social media to bring younger consumers into the fold, following on the success of its “Grimace’s Birthday” push with more digital events.
The quick-service restaurant (QSR) giant shared on ...
- July 18, 2023
“Would you like fries with that?” is a question you won’t hear at McDonald’s Australia’s new pop-up shop, a fries-only restaurant. This concept may be a gimmick, but as quick-service ...
- July 7, 2023
As quick-service restaurants (QSRs) look to capture more of consumers’ meal occasions, McDonald’s Indonesia is making a play for the lucrative wedding market with its new package deal.
The restaurant’s social ...
- May 26, 2023
After a surge in digital engagement with restaurants in the early stages of the pandemic, consumers around the world, it seems, have been pulling back, prompting restaurants to step up ...
- April 25, 2023
As consumers increasingly strain under restaurant inflation, they choose lower-priced fast food options, McDonald’s noted.
On a call with analysts Tuesday (April 25) discussing the company’s first quarter 2023 financial results, the ...
- April 23, 2023
When America’s fast-food giants report earnings in the coming days, it should be good news.
It also could be the last good news these companies have for some time.
That’s according to ...
- April 21, 2023
You never know exactly what will happen with PYMNTS’ Provider Ranking of Mobile Order Ahead apps, but you can bet there will be a certain amount of jostling.
This edition is ...
- April 10, 2023
With Generation Z disproportionately turning to pickup channels, restaurants are challenged to refine their offerings.
By the Numbers
According to data from PYMNTS’ study, “Connected Dining: Rising Costs Push Consumers Toward Pickup,” ...
- April 7, 2023
A weeklong, multipart series of layoffs and other changes reportedly impacted hundreds of McDonald’s employees.
As part of its restructuring, the quick-service restaurant (QSR) chain laid off hundreds of corporate employees, ...
- April 3, 2023
McDonald’s is reportedly cutting corporate staff as restaurant margins take a hit amid economic stress.
The quick-service restaurant (QSR) giant is closing its offices across the United States Monday (April 3) ...
- March 30, 2023
Restaurants are doing everything they can to attract digital customers. Their investments are paying off.
The Context
In recent years, eateries have been working hard to make their offerings more digitally accessible, ...
- March 24, 2023
As restaurants seek to drive pickup adoption, McDonald’s is tapping geofencing to reduce wait times.
The restaurant brand is updating its mobile order and pay capabilities to inform back-of-house staff when ...
- March 15, 2023
Hungry for some information? You’ve come to the right place. The Provider Ranking Mobile Order-Ahead Apps is like the ultimate food court — of apps.
This one gets zany, so drop the chalupa ...
- February 26, 2023
American companies in several industries are banking on increased post-pandemic consumer demand from China.
A report Sunday (Feb. 26) by The Wall Street Journal (WSJ) cites a number of examples of ...
- February 14, 2023
PYMNTS research reveals that restaurants’ moves to absorb food price increases are escaping diners’ notice.
Amid inflation, restaurants have been keeping price increases low relative to their grocery counterparts. Research from ...
- February 11, 2023
This year, the Super Bowl will bring a surge of food spending despite overall belt-tightening.
The event is a major occasion for food sales — buffalo wings, chips and dip, hot ...
- February 8, 2023
Major restaurants are personalizing their loyalty rewards in an effort to combat falling traffic.
On recent earnings calls, company executives across popular quick-service restaurant (QSR), full-service restaurant (FSR) and fast-casual chains ...
- February 3, 2023
This week in restaurants, QSRs bet on coffee, Subway breaks records and tech providers consolidate.
Quick-service restaurants (QSRs) are noting the growth potential in coffee, as the beverage, an everyday purchase ...
- January 31, 2023
As consumers remain concerned about inflation, McDonald’s is seeing smaller orders and a trade-down to grocery.
The quick-service restaurant (QSR) giant noted on a call with analysts Tuesday (Jan. 31) discussing ...
- January 8, 2023
McDonald’s will reportedly cut or reorganize its workforce as the fast-food giant looks to expand.
That expansion, CEO Chris Kempczinski told the Wall Street Journal Friday (Jan. 6), could involve adding ...
- December 27, 2022
Even while restaurants’ hiring recovers, McDonald’s and other brands are automating to reduce headcount and labor costs.
That restaurant hiring might lead to problems.
This, as the U.S. Bureau of Labor Statistics ...
- December 1, 2022
As restaurant brands look to secure consumers’ digital loyalty, McDonald’s is testing new store formats.
The quick-service restaurant (QSR) brand announced in a company blog post Thursday (Dec. 1) that it is trying out a ...
- November 23, 2022
For consumers looking to reduce their spending this holiday season as prices continue to rise, dining out is the indulgence that they are most ready to cut back on.
By the ...
- November 10, 2022
Across the restaurant industry, brands including Dutch Bros and Starbucks are seeing their drive-thru sales increase, with the stark exception of quick-service restaurant (QSR) giant McDonald’s, a leader in the ...
- November 8, 2022
There’s a new sheriff in town in this month’s edition of PYMNTS’ Provider Ranking of Mobile Order-Ahead Apps.
Using a proprietary combination of publicly available information and app usage data to which ...
- October 27, 2022
On a call discussing McDonald’s third-quarter 2022 financial results Thursday (Oct. 27), CFO Ian Borden noted that, following the MyMcDonald’s Rewards U.S. launch last year, digital customer frequency has been on the rise every quarter.
“Each reward ...
- October 21, 2022
Quick-service restaurant (QSR) giant McDonald’s is looking to drive sales by teaming up with sweet treat brand Krispy Kreme, exploring selling the latter’s donuts at its restaurants. The QSR chain ...
- October 3, 2022
Macroeconomic headwinds are posing a very real threat to restaurants, with an increasing number of eateries now expecting the worst in their future.
By the Numbers
Research from PYMNTS’ study “Main Street ...
